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GeneralRe: Termination letter from the employer PinmemberRob Grainger5-Jan-13 12:10 
GeneralRe: Termination letter from the employer PinmemberIain Clarke, Warrior Programmer5-Jan-13 22:20 
GeneralRe: Termination letter from the employer PinmemberCodeNinja-C#6-Jan-13 3:06 
GeneralRe: Termination letter from the employer Pinmemberjschell6-Jan-13 5:35 
GeneralRe: Termination letter from the employer PinmemberCodeNinja-C#8-Jan-13 4:13 
GeneralMy Hero PinprotectorAspDotNetDev4-Jan-13 14:32 
GeneralRe: My Hero Pinmemberahmed zahmed4-Jan-13 14:41 
GeneralWindows 8 and MS Accounts [modified] PinmemberRob Grainger4-Jan-13 11:00 
Microsoft, in their infinite wisdom Wink | ;-) have decided to encourage users to associate their Windows 8 login to a Microsoft Account. There is one massive downside here.
 
My mother, while installing her new Win8 laptop, created a new Windows Live account (now renamed, yet again, to Microsoft Accounts) associated with her existing ISP email account. Now we'd like to change that to be a new "Outlook.com" email account, so she's not permanently tied to an ISP. Windows Live does not seem to allow changing the associated email address, or at least not as far as I can tell. Consequently, we can find no way of changing this.
 
I foresee some problems...
 
1. An ISP could go bust, effectively breaking the system.
2. She may want to change ISP in future, but her MS account is tied to the ISP account.
3. Any Metro app purchases are tied to her MS account, so reinstalling with a new account means she's lost any investment in apps, along with settings etc.
 
I've spent half a day struggling with this and come up a blank. Anyone got any suggestions?
 
Failing that, how on earth am I supposed to get support from MS nowadays for this kind of issue? I cannot seem to find any support info through their web sites anymore.
 
PS. I've tried the "Rename account" or "Change email account" options under Microsoft Account. These simply go to a page saying "The email address associated with your Microsoft account cannot be changed" message. Very helpful.

modified 4-Jan-13 19:19pm.

GeneralRe: Windows 8 and MS Accounts Pinmemberwizardzz4-Jan-13 11:08 
GeneralRe: Windows 8 and MS Accounts PinmemberMike Hankey4-Jan-13 11:28 
GeneralRe: Windows 8 and MS Accounts PinmemberRob Grainger4-Jan-13 11:48 
GeneralRe: Windows 8 and MS Accounts PinmemberAdam R Harris4-Jan-13 11:19 
GeneralRe: Windows 8 and MS Accounts [modified] PinmemberRob Grainger4-Jan-13 11:46 
GeneralRe: Windows 8 and MS Accounts PinmemberAdam R Harris4-Jan-13 11:48 
GeneralRe: Windows 8 and MS Accounts PinmemberMat Fergusson14-Jan-13 12:37 
GeneralRe: Windows 8 and MS Accounts PinmemberRod Kemp4-Jan-13 14:25 
GeneralRe: Windows 8 and MS Accounts PinmemberGary R. Wheeler5-Jan-13 2:07 
GeneralRe: Windows 8 and MS Accounts PinmemberZac Greve5-Jan-13 3:08 
GeneralRe: Windows 8 and MS Accounts PinmemberRob Grainger5-Jan-13 11:50 
GeneralRe: Windows 8 and MS Accounts Pinmemberpatbob7-Jan-13 5:41 
GeneralRe: Windows 8 and MS Accounts PinmemberGer Hayden5-Jan-13 3:19 
GeneralRe: Windows 8 and MS Accounts PinmemberRob Grainger5-Jan-13 12:15 
GeneralRe: Windows 8 and MS Accounts PinmemberIain Clarke, Warrior Programmer5-Jan-13 22:25 
GeneralRe: Windows 8 and MS Accounts PinmemberRob Grainger6-Jan-13 4:37 
GeneralRe: Windows 8 and MS Accounts Pinmember774656-Jan-13 22:30 

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