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GeneralRe: Dafuk Juss Happened ? Pinmembervbmike1-Feb-13 8:22 
GeneralRe: Dafuk Juss Happened ? PinmemberBig Daddy Farang1-Feb-13 8:48 
GeneralRe: Dafuk Juss Happened ? PinmemberDistind1-Feb-13 10:05 
GeneralRe: Dafuk Juss Happened ? Pinmemberloctrice2-Feb-13 4:56 
GeneralRe: Dafuk Juss Happened ? PinmemberRajesh R Subramanian1-Feb-13 17:06 
GeneralRe: Dafuk Juss Happened ? PinmvpRichard MacCutchan2-Feb-13 0:26 
GeneralRe: Dafuk Juss Happened ? PinmvpOriginalGriff2-Feb-13 4:26 
GeneralRe: Dafuk Juss Happened ? Pinmember_Maxxx_3-Feb-13 15:54 
Spot on - also a great piece of advice given to me some years ago.
 
tell the customer you will contact them in (say) 35 minutes (or tomorrow morning at 10:15).
 
Be specific with that time and make sure you absolutely stick with it, even if there is not a snowball's chance of getting whatever fixed by then.
 
When you contact them, give them an update, even if that is that it is still being worked on, and you will contact them again in (again a specific time).
 
The customer is happy even if you have don NOTHING on their problem at all.
 
The point is that, by being specific with the time (i.e. not 'later this afternoon' but 'At 3:25 pm' the time will stick in the customer's head, and they won't be pacing up and down waiting for the call. And when it comes in on time, their perception of you is of someone who is honest.
 
It may sound cynical - but if you are genuinely working on their issue and can call them at 3:25 pm and tell them that it is fixed, all the better.
 
The other side of the coin is to try NOT to contact them early if the problem is fixed. If you say you will contact them at 3:25 and call them at 2pm to tell them all is well, while they are happy this time, it can lead to them calling up BEFORE the time you promise in future, in the hope that this issue will be fixed early too.
MVVM# - See how I did MVVM my way
___________________________________________
Man, you're a god. - walterhevedeich 26/05/2011
 
.\\axxx
(That's an 'M')

GeneralRe: Dafuk Juss Happened ? PinmemberSoMad2-Feb-13 9:04 
GeneralRe: Dafuk Juss Happened ? Pinmemberloctrice3-Feb-13 4:32 
GeneralRe: Dafuk Juss Happened ? Pinmemberjschell2-Feb-13 9:43 
GeneralRe: Dafuk Juss Happened ? Pinmemberloctrice3-Feb-13 4:32 
GeneralRe: Dafuk Juss Happened ? Pinmember0bx3-Feb-13 10:47 
GeneralRe: Dafuk Juss Happened ? Pinmember_Maxxx_3-Feb-13 16:02 
GeneralRe: Dafuk Juss Happened ? Pinmember0bx4-Feb-13 5:10 
GeneralRe: Dafuk Juss Happened ? Pinmemberloctrice4-Feb-13 3:58 
GeneralRe: Dafuk Juss Happened ? PinmemberTheOtherCPian3-Feb-13 22:41 
GeneralRe: Dafuk Juss Happened ? Pinmemberloctrice4-Feb-13 3:57 
GeneralRe: Dafuk Juss Happened ? PinprotectorPete O'Hanlon4-Feb-13 5:36 
GeneralRe: Dafuk Juss Happened ? Pinmemberloctrice4-Feb-13 7:57 
GeneralRe: Dafuk Juss Happened ? PinmemberRage6-Feb-13 2:28 
GeneralRe: Dafuk Juss Happened ? PinprotectorPete O'Hanlon6-Feb-13 2:53 
GeneralRe: Dafuk Juss Happened ? PinmemberH.Brydon8-Feb-13 19:27 
JokeI haven't been able to go to martial arts class for a week now... PinmemberJohnny J.31-Jan-13 23:49 
GeneralRe: I haven't been able to go to martial arts class for a week now... PinmvpMika Wendelius4-Feb-13 6:35 

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