Regarding Mail - Plz read carefully

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Dear Expert,
I am working on a project where a mail is generated by system when any event is occurred.
It's kind of help desk system where user enter his problem and it generate a mail to admin to solve the problem. When admin solve the problem and enter in the system, it again generate a mail. All the system is working beautifully.
Problem is :
you have looked into outlook where you can reply on a mail. i want exactly same functionality. when user generates query about problem and when admin solve the query, user should got a mail along with his previous mail where he generates the query.
For example,
user generates query, it throws a mail
admin solve the query, and it should throw a mail along with the previous mail which was thrown when user generates query.

Hope you understand my query. plz let em know if you want more details

Regards
Sunil Dhanerwal

Posted 26-Sep-13 23:20pm

Sunil Dhanerwal1

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Madhu Nair · Answer 1 · 2013-09-26T23:24:00

Solution 1

While generating mail in your application you would be knowing that for which query the admin is answering. So you can fetch the query from database and append it to the mail before sending

Posted 26-Sep-13 23:24pm

Madhu Nair

Comments

Sunil Dhanerwal1 27-Sep-13 5:48am

Thanks for the response
Should i save those generated mail in my database along with the ID. is it???

Madhu Nair 27-Sep-13 5:49am

In case you are not saving the query raised by the user then you should do so.