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I have a Logitech wireless keyboard (K800) and mouse (M310). Recently I have experienced the loss of the settings for the K800 (specifically the disabling of both Caps-Lock and Ins keys). In desperation (after searching the Internet), I called Logitech Customer Support. After a fairly long conversation (1+ hours), I uninstalled all Logitech products and downloaded the latest version of Logitech Options. As an administrator I set the Caps-Lock and Ins keys disabled, and restarted the machine as a standard user. All worked as expected.
What went wrong? I was advised that Logitech updated the firmware for the K800 and M310 devices. Then, wholly separately, they made available an updated Logitech Options version (8.10.154). I was unaware of the firmware update and, because I use Windows 7, I was not advised through Windows Update. I was also advised that settings should be made from an administrator account.
I am disappointed in Logitech. They created turmoil for users of their wireless products. I suggested a solution to the CSR that I doubt will get to the developers. Too bad - I like the wireless keyboard and mouse.
Gus Gustafson
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I don't get it. How can not installing an update (AKA "not making changes") make something stop working?
I wanna be a eunuchs developer! Pass me a bread knife!
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If a firmware update is independent of a software update, the problem may occur. Generally between the time that the firmware is updated automatically and the time that the software is manually updated. In the case of Logitech, the firmware controls the actual devices and the software (Logitech Options) is the windows application that allows its users to communicate with the devices. So, if the two (software and firmware) get out of sync, difficulties can arise.
What is worse in this case is that the Win 7 user is unaware of the firmware update and does not know of the need to update the application software. Logitech should have been aware of the still-large number of Win 7 installations. Further, they should have been aware that Windows Updates is no longer applicable to Win 7. Their firmware design should have included a notification that a software update was required.
Gus Gustafson
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Ah, gotcha.
It's yet another windows update problem.
Why am I surprised?
I wanna be a eunuchs developer! Pass me a bread knife!
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I have been using Logitech keyboards and mice for at least 20 years, but never ever experienced any automatic firmware update. Maybe I never checked off that I wanted any such service, or maybe none of all the Logitech pieces that I have owned over the years have had any firmware update.
Or possibly that there has been a lot, but they have been so quiet that I never knew of them.
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For the last years, Microsoft supported Win 7. I think the problem with failing to save settings was Logitech self-inflicted. I don't know how they did it. I just know what I said in the original post.
Gus Gustafson
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Must be nice, a planet whose magnetic field you can actually see.
I wonder whether it's water that rusts there, though.
"Five fruits and vegetables a day? What a joke!
Personally, after the third watermelon, I'm full."
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phil.o wrote: a planet whose magnetic field you can actually see
I'm afraid not: Curie Temperature of Iron - The Physics Factbook[^]
I only know about this from watching "Forged In Fire" - the loss of attraction to a magnet in steel can be used to detect when it has reached the quenching point.
"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
AntiTwitter: @DalekDave is now a follower!
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phil.o wrote: I wonder whether it's water that rusts there, though.
Given "its dayside temperatures exceeding 2400C", I don't think water has much of a chance of even existing there.
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OriginalGriff wrote: Magaluf
Never having heard of the place I naturally did a lookup, I thought that beach setup was just something they put in horror movies, i'm astonished they actually exist.
Never underestimate the power of human stupidity -
RAH
I'm old. I know stuff - JSOP
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OriginalGriff wrote: Holy moley Batman! Twice the width of Jupiter, has a year of 43 hours ... and it rains iron.
... And there is even less proof of its existence than for flying, pink elephants with giraffe-necks, rat-tails, dreadlocks, and subscriptions to the Financial Times.
If you believe anything at all that astronomers tell you, I'd like to have a chat with you about bridges.
I wanna be a eunuchs developer! Pass me a bread knife!
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Mark_Wallace wrote: If you believe anything at all that astronomers tell you, I'd like to have a chat with you about bridges.
Astronomers, not astrologers.
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Would it be acceptable to nominate someone else than yourself?
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Provided the nomination form is accompanied by enough bitcoin, no problem!
"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
AntiTwitter: @DalekDave is now a follower!
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https://www.donttouchyaface.com/
Sound and webcam on.
Did you ever see history portrayed as an old man with a wise brow and pulseless heart, weighing all things in the balance of reason?
Is not rather the genius of history like an eternal, imploring maiden, full of fire, with a burning heart and flaming soul, humanly warm and humanly beautiful?
--Zachris Topelius
Training a telescope on one’s own belly button will only reveal lint. You like that? You go right on staring at it. I prefer looking at galaxies.
-- Sarah Hoyt
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The FAQ is hilarious. Someone buy that man a ![Beer | [beer]](https://codeproject.global.ssl.fastly.net/script/Forums/Images/beer.gif)
cheers
Chris Maunder
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Using highly sophisticated analysis tools (aka the network tab of my browsers dev tools) I can assure that the FAQ is correct in stating that it's not phoning anything home as it runs. 
Did you ever see history portrayed as an old man with a wise brow and pulseless heart, weighing all things in the balance of reason?
Is not rather the genius of history like an eternal, imploring maiden, full of fire, with a burning heart and flaming soul, humanly warm and humanly beautiful?
--Zachris Topelius
Training a telescope on one’s own belly button will only reveal lint. You like that? You go right on staring at it. I prefer looking at galaxies.
-- Sarah Hoyt
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When someone becomes interested in an old educational show for kids would that be a Blue Petabyte?
- I would love to change the world, but they won’t give me the source code.
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Only if Baby Elephants[^] are involved. 
"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
AntiTwitter: @DalekDave is now a follower!
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It's all a mistake, he probably meant Pétomane[^]
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As was recently pointed out in another thread: Don't let this guy into an Apple store - they have no Windows!
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When you pet someone's nervous dog.
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