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Yesterday morning I had a frantic text from my brother-in-law to please call regarding a computer problem. I called and was informed that his wife's computer had magically upgraded to Win10 without user action or consent. (doubtful, but that her story and she's sticking to it) She was pissed that her IE favs were gone. Once I explained the difference between Edge and IE everything was good...or so it seemed.
Later in the day, he calls me back to tell me that everything works except that she can't send email using Outlook. I get connected and find that she is running Outlook 2000 which apparently has a problem with the windows address book and is incompatible with Win10. Uninstall office 2K and install office 365. (they already had unused subs) 45 minutes later and the install is done. I start setting up the new Outlook account and it refuses to take the password she swears hasn't changed in over 10 years. A quick check through webmail confirms that the password is wrong. 45 minutes later after resetting the password, the account connection shows as working. Try to send a test email and get a nice error message of 'an object could not be found'!  Fine, move to plan C...setup the Win10 Mail app and it works.  Unfortunately, she doesn't like the new mail app, so I will have to eventually fix the Outlook 2016 error. I think it's probably a profile thing, but that's for another day. 2 hours of family IT support was enough for one day!
"Go forth into the source" - Neal Morse
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Stuff the Win10 mail app, it's rubbish!
Forget Outlook, unless you have a copy to hand, and install Windows Live Mail from the Windows Essentials pack: Windows Essentials - Microsoft Windows[^].
It looks like Outlook, it smells like Outlook, and it works very well indeed.
The Mail app won't let you use the Context menu "Email to" option (because it's a Metro app and doesn't play well with anything) and it's junk mail handling doesn't include "ban sender" or "ban sender domain" options which is just pathetic.
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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System restore to yesterday. Anyone can handle that with a walkthrough over the phone.
I wanna be a eunuchs developer! Pass me a bread knife!
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OriginalGriff wrote: it's junk mail handling doesn't include "ban sender" or "ban sender domain" options
Neither does Gmail. I can't say I've ever felt it a bad thing to be protected from doing stupid things like banning your ISPs domain and given the ... er ... suspicions about the eventual user in this case ....
I am not a number. I am a ... no, wait!
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It can be undone - and it only moves them to a "junk mail" folder, so you can review and undo the rule or delete as you wish. But it's damn handy with some of the elephants - banning all email from "GrowMyPenis.ru" or whatever for an old lady is kinda helpful...I just didn't ask how she started getting them...
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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Seconded! Have been using Windows Live Mail 2012 for years, and it's absolutely fantastic!
Tried Windows 10 mail for abou 5 mins, couldn't find where to enter server ports and decided to ditch this oversimplified piece of excrement right away.
Wout
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Supporting computers of family members. All I can say is: "Been there, done that, many times." All I can offer you, is this: ![Rose | [Rose]](https://codeproject.global.ssl.fastly.net/script/Forums/Images/rose.gif) Yes I know I am not really helping, but what else can I say? 
Get me coffee and no one gets hurt!
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I guess it's too late now, but I always tell people I'm a PROGRAMMER, meaning that I WRITE CODE.
Fixing problems with the OS, hardware, or software (network, mail, drivers) I leave to support, the hardware guys, or the network admins. As such I can't fix anyone's computer.
Sometimes I "can take a look" because I do have "some experience" with computers, but if I figure it'll be more than a few minutes work I can play dumb again. "Nope, never seen this before. I think you should really call an expert."
Of course that only applies to other people's computers 
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It's like they say: You can choose your computers, but you can't choose your family.
I wanna be a eunuchs developer! Pass me a bread knife!
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Quote: The joys of being the family IT guy
The best one from my 'I want to use Ebay to sell X you have used Ebay' I only bought something 2 years before...
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My standard answer is "I neither recommend nor support Windows 10. If you install it, you're on your own." 
I suppose that one of these years I'll have to get on the bandwagon, but I'm holding out for a (less insane) Windows 11. 
If you have an important point to make, don't try to be subtle or clever. Use a pile driver. Hit the point once. Then come back and hit it again. Then hit it a third time - a tremendous whack.
--Winston Churchill
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The stately homes of England are such wonderful, peaceful places. Nothing bad ever happens there.
I wanna be a eunuchs developer! Pass me a bread knife!
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Stop smoking this special herbs...
modified 19-Jan-21 21:04pm.
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The thing about running jokes is that they have to have been funny the first time.
I wanna be a eunuchs developer! Pass me a bread knife!
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I take it that is a reference to the scones, jam and cream incident?
“That which can be asserted without evidence, can be dismissed without evidence.”
― Christopher Hitchens
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Yup. I'll bet that, a week ago, no-one in the world expected to see such a tale of horror.
I wanna be a eunuchs developer! Pass me a bread knife!
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Do you think he was one of those crazies who puts the cream on the scone first then the jam?
“That which can be asserted without evidence, can be dismissed without evidence.”
― Christopher Hitchens
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GuyThiebaut wrote: Do you think he was one of those crazies who puts the cream on the scone first then the jam?
OH, THE HUMANITY!
I wanna be a eunuchs developer! Pass me a bread knife!
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You're right, I don't know the back story to this - the chap may have been going through a lot of personal turmoil at the time, it's cheap making a joke out of this
“That which can be asserted without evidence, can be dismissed without evidence.”
― Christopher Hitchens
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I imagine it was more to do with snotty staff than any problem inherent in the chap himself.
And they'll be even snottier, in future, because now they've had a "victory" over someone they've driven to violence.
I wanna be a eunuchs developer! Pass me a bread knife!
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Now that I have a cleaning lady 
No more vacuum cleaning, mopping, dusting, descaling, and the only windows I've ever cleaned are on the computer anyway.
She'll be coming first time next week.
Can't wait to invite guests without worrying about when I last cleaned the toilet
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Make sure you hide your "stash" well, or it might end up on the coffee table.
I wanna be a eunuchs developer! Pass me a bread knife!
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The only thing I've got stashed is heaps of dust 
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If you are talking pr0n then you just dated yourself big-time.  Who the hell buys the paper stuff anymore? 
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I told them to just turn it off and I will get back online with them later this afternoon. 
