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GeneralRe: Hackers Steal Around $400 Million Raised Through ICOs Pin
Cornelius Henning23-Jan-18 2:52
professionalCornelius Henning23-Jan-18 2:52 
GeneralRe: Hackers Steal Around $400 Million Raised Through ICOs Pin
Eddy Vluggen23-Jan-18 2:53
professionalEddy Vluggen23-Jan-18 2:53 
GeneralRe: Hackers Steal Around $400 Million Raised Through ICOs Pin
Cornelius Henning23-Jan-18 3:16
professionalCornelius Henning23-Jan-18 3:16 
GeneralRe: Hackers Steal Around $400 Million Raised Through ICOs Pin
Eddy Vluggen23-Jan-18 3:22
professionalEddy Vluggen23-Jan-18 3:22 
GeneralRe: Hackers Steal Around $400 Million Raised Through ICOs Pin
Cornelius Henning23-Jan-18 3:24
professionalCornelius Henning23-Jan-18 3:24 
GeneralRe: Hackers Steal Around $400 Million Raised Through ICOs Pin
Ian Bell, #223-Jan-18 9:09
professionalIan Bell, #223-Jan-18 9:09 
GeneralRe: Hackers Steal Around $400 Million Raised Through ICOs Pin
Gerry Schmitz24-Jan-18 15:36
mveGerry Schmitz24-Jan-18 15:36 
RantNote to self: Never try to help anyone Pin
Richard Deeming23-Jan-18 0:55
mveRichard Deeming23-Jan-18 0:55 
Yesterday, whilst moving one of our customer's sites to a new server, I started receiving 404 errors for a completely unrelated domain.

A quick nslookup revealed that one "A" record for someone else's domain was pointing to our new server. It wasn't just a Google DNS funny; I got the same result from both of their primary DNS servers.

There were no contact details on the whois record, so I found the most suitable email address from their main site - a "support@" address.

Me: DNS Error: [their site] is pointing to [our IP address], which is assigned to one of our servers. I suspect it should be pointing to [their IP address]. Please pass this message on to whoever deals with your DNS so they can fix it.

Support drone: What (entity) are you trying to access?

Me: Please read my message.

SD: We can't give you access to our site without consent from the (entity) owner.

Me: Read my message! I'm not trying to access your site. If you don't understand, please pass the message on as previously requested.

SD: No reply...


OK, that didn't work. So next I tried their Twitter account:

Me: Trying to report a problem with your DNS. Your support staff don't seem to understand. [their site] is pointing to the wrong IP address.

Twitter: No reply...


Having wasted enough time trying to help them, I gave up trying to get through to them. Our site has a URL-rewrite rule to redirect to the primary domain, so it's not like we're impersonating them or anything. We'll just end up getting extra traffic intended for their site.


This morning, their IT manager - whose details weren't listed anywhere on the site - contacted my boss, both by phone and email, to complain about me. Mad | :mad:

Apparently, I should have magically known what his contact details were, and contacted him directly rather than using the support email address. My attempts to help his company resolve a simple configuration error are "unacceptable behaviour".

So remind me to never try to help anyone ever again!



"These people looked deep within my soul and assigned me a number based on the order in which I joined."
- Homer


GeneralRe: Note to self: Never try to help anyone Pin
Rage23-Jan-18 0:57
professionalRage23-Jan-18 0:57 
GeneralRe: Note to self: Never try to help anyone Pin
Richard Deeming23-Jan-18 1:03
mveRichard Deeming23-Jan-18 1:03 
GeneralRe: Note to self: Never try to help anyone Pin
ZurdoDev23-Jan-18 2:03
professionalZurdoDev23-Jan-18 2:03 
GeneralRe: Note to self: Never try to help anyone PinPopular
Michael Martin23-Jan-18 1:06
professionalMichael Martin23-Jan-18 1:06 
GeneralRe: Note to self: Never try to help anyone Pin
Richard Deeming23-Jan-18 1:14
mveRichard Deeming23-Jan-18 1:14 
GeneralRe: Note to self: Never try to help anyone Pin
Michael Martin23-Jan-18 2:18
professionalMichael Martin23-Jan-18 2:18 
GeneralRe: Note to self: Never try to help anyone Pin
The pompey23-Jan-18 1:17
The pompey23-Jan-18 1:17 
GeneralRe: Note to self: Never try to help anyone PinPopular
Michael Martin23-Jan-18 2:17
professionalMichael Martin23-Jan-18 2:17 
GeneralRe: Note to self: Never try to help anyone Pin
Roger Wright23-Jan-18 8:08
professionalRoger Wright23-Jan-18 8:08 
GeneralRe: Note to self: Never try to help anyone Pin
Jörgen Andersson23-Jan-18 2:22
professionalJörgen Andersson23-Jan-18 2:22 
GeneralRe: Note to self: Never try to help anyone Pin
Daniel Pfeffer23-Jan-18 1:31
professionalDaniel Pfeffer23-Jan-18 1:31 
GeneralRe: Note to self: Never try to help anyone Pin
W Balboos, GHB23-Jan-18 2:00
W Balboos, GHB23-Jan-18 2:00 
GeneralRe: Note to self: Never try to help anyone Pin
Richard Deeming23-Jan-18 2:03
mveRichard Deeming23-Jan-18 2:03 
GeneralRe: Note to self: Never try to help anyone Pin
lopatir23-Jan-18 2:20
lopatir23-Jan-18 2:20 
GeneralRe: Note to self: Never try to help anyone Pin
H.Brydon23-Jan-18 17:08
professionalH.Brydon23-Jan-18 17:08 
GeneralRe: Note to self: Never try to help anyone Pin
Nish Nishant24-Jan-18 5:35
sitebuilderNish Nishant24-Jan-18 5:35 
QuestionTo stand or sit ? Pin
super23-Jan-18 0:52
professionalsuper23-Jan-18 0:52 

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