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How to tell Antivirus company that our product is not a virus?

Appreciate anybody help on the above issue.

We are the principal of iBrownie ( : a Parental Control solution with build in Psychology Concept. The solution works like a typical parental control where it filter un-authorize website from kids, and manage duration they can spend on internet.

We have received complaint and further testing confirm that our solution is blocked and defined as virus by some antivirus. This has caused major incovenience to our customer and has drastically affecting our sales.

Help needed:
How do we go about to tell major antivirus software producer to treat our iBrownie solution nicely? alternative, any special codes that we have to do to make our solution authentic?

Wayne Koong
Posted 21-Apr-11 21:54pm
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Solution 1

You need to talk directly to the antivirus companies, and find out why their product incorrectly identifies yours as a virus. It may be that you have accidentally incorporated a virus signature in your exe, or your application may exhibit virus-like behaviour. Only they can help you there!
WayneKoong at 25-Apr-11 8:45am
We have contacted Mcafee but yet to receive any update
OriginalGriff at 25-Apr-11 8:48am
Easter weekend - they are probably not working yet!
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Solution 2

You may be able to convince some of the anti virus companies (perhaps they'll need you to sign your applications). But eventually there will always be some anti virus packages that will identify your app as a trojan/virus.

This is because many of the things a parental control app has to do, like remaining hidden and transparent to the user, disabling the user from closing it, other stealth approaches, API hooking, etc. are all identical or very similar to what a trojan program would try to do. There's really no way around this.
WayneKoong at 25-Apr-11 8:47am
may be i should try to sign the app, does this help?
Nishant Sivakumar at 25-Apr-11 8:55am
If you sign it through a top rated signing authority it may help a bit.
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Solution 3

There was another question regarding software being flagged by various antivirus companies. Check out that thread[^] for some suggestions. In the case of that poster, the problem was reputation checking rather than a false virus positive, but there is still some good stuff in the answers and discussion.
WayneKoong at 25-Apr-11 8:47am
thanks on the link.

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