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AnswerRe: Problematic Stakeholder: How can I make this work? Pin
A_WoodApple12-Feb-14 9:48
A_WoodApple12-Feb-14 9:48 
AnswerRe: Problematic Stakeholder: How can I make this work? Pin
Worried Brown Eyes12-Feb-14 21:52
Worried Brown Eyes12-Feb-14 21:52 
AnswerRe: Problematic Stakeholder: How can I make this work? Pin
dpminusa12-Feb-14 22:41
dpminusa12-Feb-14 22:41 
AnswerRe: Problematic Stakeholder: How can I make this work? Pin
Alan Faiers6-Aug-14 1:52
Alan Faiers6-Aug-14 1:52 
AnswerRe: Problematic Stakeholder: How can I make this work? Pin
Sharon Freas6-Aug-14 2:31
Sharon Freas6-Aug-14 2:31 
AnswerRe: Problematic Stakeholder: How can I make this work? Pin
Harrison Pratt6-Aug-14 3:21
professionalHarrison Pratt6-Aug-14 3:21 
AnswerRe: Problematic Stakeholder: How can I make this work? Pin
scmtim6-Aug-14 4:35
scmtim6-Aug-14 4:35 
AnswerRe: Problematic Stakeholder: How can I make this work? Pin
PhilLenoir6-Aug-14 9:00
professionalPhilLenoir6-Aug-14 9:00 
What a classic: I want 5 pounds of software ... and make it purple!

There's plenty of good advice been given already, but with an obstinate client they may still get nowhere. Perversely, the most difficult clients can become your biggest fans in the long run, but it's a long painful road to get there. Generally, contract positions can get away with being more direct, but in-house you get less listening and more "just do it!"

If the other approaches don't work, the best suggestion I can make is to do it his way (sort of). Start by building a prototype. Call a review meeting and let the other staff pull it to pieces. Keep the ball rolling by throwing in your own observations/questions: "How about this scenario, how should we deal with that?" Some people are concrete thinkers and need to visualize; we programmers tend to be abstract/conceptual and we can give a concrete thinker a headache! You could ask him to nominate one or two go-to people when he's too busy to answer your questions, then rely on these to build your knowledge. Review comments can be very useful in understanding the business and the process bottlenecks. Make meetings short, productive and frequent; make sure you have material to cover or cancel the meeting. When he evades questions and gets aggressive, back off and follow up by email. Use examples he might understand. Iterate prototypes to show progress and converge to an adequate solution.

Look at what competitors are doing (if you can) and be more open about the business type. There are a lot of experienced people on CP - use them!

Knowledge elicitation is often a challenge and takes experience. Sometimes it seems easy, but you'll find the pleasant person that instructed you was trying to help you by simpifying, only to find later that you are missing loads of "edge cases". Look out for weasel words (like "usually", "almost never", "I don't think you need worry about that"). Sometimes you get no feedback and project failure is "your fault".

Good luck and good for you for sticking to it!
Life is like a s**t sandwich; the more bread you have, the less s**t you eat.

AnswerRe: Problematic Stakeholder: How can I make this work? Pin
Bruce Patin6-Aug-14 11:09
Bruce Patin6-Aug-14 11:09 
AnswerRe: Problematic Stakeholder: How can I make this work? Pin
Gerry Schmitz6-Aug-14 15:18
mveGerry Schmitz6-Aug-14 15:18 
GeneralRIP Christopher Barry Pin
Dalek Dave11-Feb-14 9:18
professionalDalek Dave11-Feb-14 9:18 
GeneralSOTD Pin
kmoorevs11-Feb-14 8:40
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Colin Rae11-Feb-14 8:48
professionalColin Rae11-Feb-14 8:48 
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kmoorevs11-Feb-14 8:57
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QuestionWinter Olympics observation Pin
David Crow11-Feb-14 5:52
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glennPattonWork311-Feb-14 6:10
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GeneralRe: Winter Olympics observation PinPopular
OriginalGriff11-Feb-14 6:33
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JokeRe: Winter Olympics observation Pin
TnTinMn11-Feb-14 6:55
TnTinMn11-Feb-14 6:55 
AnswerRe: Winter Olympics observation Pin
Blue Waffle11-Feb-14 6:52
Blue Waffle11-Feb-14 6:52 
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DanielSheets11-Feb-14 7:13
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Maximilien11-Feb-14 7:25
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GeneralRe: Winter Olympics observation Pin
Mark H211-Feb-14 9:38
Mark H211-Feb-14 9:38 
GeneralRe: Winter Olympics observation Pin
PIEBALDconsult11-Feb-14 13:09
mvePIEBALDconsult11-Feb-14 13:09 
GeneralGot the smarts? It looks like it is genetic. Pin
Dalek Dave11-Feb-14 5:32
professionalDalek Dave11-Feb-14 5:32 
GeneralRe: Got the smarts? It looks like it is genetic. Pin
Mike Hankey11-Feb-14 5:46
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