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Most I can recall was accidently shutting down a production database and having all the call center staff idle for twenty minutes or so -- boss estimated it at 3000 USD or so.
It's his own fault... he asked me to write a script that would allow the operators to easily stop and start the database for backups. The script worked perfectly of course. 
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Direct mistake was an unchecked auto generated document with a spelling mistake - recieve rather than receive - that went through a production run. Around 20,000 letters to be converted to fire lighters.
Indirect would be a bug feature in a piece of software that brought a retail banks card system down on Christmas Eve. In my defence, my part was providing balances for authorisation online and the card system should have switched to offline limits rather than nacking everything.
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Yes, I know the question has been asked before, but things change and so does opinions.
I have finally been tasked with exchanging our stone age CVS system and to implement an issue tracking system at the same time.
...
And I just removed half a book of what I've looked at and how I reason about my choices, because I realize that I should get your "unbiased" opinions. 
<edit>We're a small shop doing mainly Asp.Net and forms with Oracle as backend DB</edit>
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I'm seeing a pattern here.
Are you at a big company?
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Been at very large and now at reasonably small. Have used many different systems over the years but have found TFS to best fit the need.
What really helps has been getting a TFS consultant in to make sure the system is set up so as to best serve our needs.
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Fourthed.
I use it at work (large company, enterprise software development) and for myself (1 person shop).
/ravi
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Something that comes after 4th (I'm wearing mittens so counting function in maintenance mode)
cheers
Chris Maunder
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Well, for my private installation (just me and a handful of machines) I'm still using VSS with VS2008 and it's been fine but, yeah, in an environment with multiple developers I'd definitely go with TFS.
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How many developers ?
What target technology ?
How many location (including writing tickets, reading tickets, development, testing, etc...) ?
~RaGE();
I think words like 'destiny' are a way of trying to find order where none exists. - Christian Graus
Entropy isn't what it used to.
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We're a very small shop with an IT department that just shrunk to below ten people, but the number of people that should be able to write tickets counts in thousands.
We're exclusively doing Visual Studio for the foreseeable future.
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Jörgen Andersson wrote: We're exclusively doing Visual Studio for the foreseeable future.
TFS (sixthed?)
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We use JIRA and SubVersion; and will be soon using the Crucible (codereview) and FishEye (code tracking) JIRA plugins.
I'd rather be phishing!
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Are you happy with Jira? Any specific gotchas?
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The switch was made a couple of weeks ago; we used an in-house system (MS Groove workspace) and had a good process workflow that we were not able to completely reproduce with JIRA, mostly because of different mentality.
JIRA is working nicely for end-users; logging work and adding comments is simple and straightforward , and our manager (a good one) is happy with all the reporting and management tools.
One thing is that by default, JIRA will sent TONS of emails; so you have to configure it properly (system and per user).
we are about to integrate Crucible for code review, I did not try it yet, so I cannot comment about that
I'd rather be phishing!
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Really depends on the team, their size and skill-set, the project, etc. Recently I decided to go with SVN for a project, mainly because I need both *Nix and Win support and nobody else where I work has *Nix experience, and I'm not using VS to develop it. Once git gets better Windows support I'll switch over to that.
If I were in a large corporate environment again, with a bunch of MS devs using VS, I'd be tempted to stay with TFS. That unless until MS increases their git support in VS too, in which case TFS goes bye bye along with SVN.
Jeremy Falcon
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Jeremy, TFS includes Git based version control. I have just discovered this at my new position, where TFS seems the de facto, but I was very pleased to learn that this still boils down to Git.
No object is so beautiful that, under certain conditions, it will not look ugly. - Oscar Wilde
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That's cool to know. I still haven't dove deep into how MS is using git yet, but I'm digging it.
Jeremy Falcon
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I was 'blissfully' ignorant of so much until I started the new job last Monday. Suddenly everything is cloud. TFS, Visual Studio Online, and Azure. The only 'local' servers my work has come close to are the domain and Exchange.
No object is so beautiful that, under certain conditions, it will not look ugly. - Oscar Wilde
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Interesting, mail is usually the first thing to be outsourced otherwise.
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That's a good enough reason for many companies.
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