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GeneralRe: CRM investigation Pin
ScottM129-Jun-15 21:29
ScottM129-Jun-15 21:29 
GeneralRe: CRM investigation Pin
C-P-User-330-Jun-15 6:20
C-P-User-330-Jun-15 6:20 
GeneralRe: CRM investigation Pin
Eric Whitmore30-Jun-15 2:09
Eric Whitmore30-Jun-15 2:09 
GeneralRe: CRM investigation Pin
C-P-User-330-Jun-15 6:56
C-P-User-330-Jun-15 6:56 
GeneralRe: CRM investigation Pin
C-P-User-330-Jun-15 8:05
C-P-User-330-Jun-15 8:05 
GeneralRe: CRM investigation Pin
David Days30-Jun-15 4:50
professionalDavid Days30-Jun-15 4:50 
GeneralRe: CRM investigation Pin
C-P-User-330-Jun-15 7:20
C-P-User-330-Jun-15 7:20 
GeneralRe: CRM investigation Pin
David Days30-Jun-15 8:51
professionalDavid Days30-Jun-15 8:51 
Glad to help--just talking from (painful) experience.

Other vocabulary mappings (you can use or avoid as you see fit):

"Opportunity": That's a sales opportunity in CRM-speak. Basically, you can use this record to store anything that would be loosely described as a sales process. For example, a sales process Big Grin | :-D , or a contract with someone, or a project, or an application for something.

"Activity": Something that happened. Activity records are the go-to for "doesn't exactly fit but is associated with other type(s)". Generally, activity records are treated differently based on their individual types: appointments, meetings, phone calls, complaints, etc. CRM coding takes care of how it's presented (based on type).

"Work flow" (or equivalent): CRM systems use a variety of backend magic to allow users to set up internal event-based changes to data. If you think of them as basically database triggers with extra bells and whistles, you're on the right track (some actually are DB triggers). So when someone adds a record, checks a box, etc. you can set up a bunch of crazy stuff to happen (change values, change Oppty sales stage, send an email, etc)

Hopefully that'll get you started, and you'll be able to ignore stuff you don't care about and concentrate on what you want to happen.

Good luck!
vuolsi così colà dove si puote
ciò che si vuole, e più non dimandare
--The answer to Minos and any question of "Why are we doing it this way?"

GeneralRe: CRM investigation Pin
Robert/Not The Pirate30-Jun-15 15:20
professionalRobert/Not The Pirate30-Jun-15 15:20 
GeneralRe: CRM investigation Pin
Kirk 1038982130-Jun-15 6:34
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GeneralRe: CRM investigation Pin
Alderin30-Jun-15 9:33
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GeneralRe: CRM investigation Pin
Kirk 1038982130-Jun-15 9:52
Kirk 1038982130-Jun-15 9:52 
GeneralWHOIS anonymity Pin
C-P-User-329-Jun-15 8:58
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GeneralRe: WHOIS anonymity Pin
Nelek29-Jun-15 12:02
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GeneralRe: WHOIS anonymity Pin
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GeneralRe: WHOIS anonymity Pin
Nelek2-Jul-15 8:27
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GeneralTSA confiscated cellphone battery charger Pin
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GeneralRe: TSA confiscated cellphone battery charger Pin
Richard MacCutchan29-Jun-15 7:03
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GeneralRe: TSA confiscated cellphone battery charger Pin
CDP180229-Jun-15 7:29
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GeneralRe: TSA confiscated cellphone battery charger Pin
  Forogar  29-Jun-15 7:37
professional  Forogar  29-Jun-15 7:37 
GeneralRe: TSA confiscated cellphone battery charger Pin
CDP180229-Jun-15 7:43
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GeneralRe: TSA confiscated cellphone battery charger Pin
enhzflep29-Jun-15 19:25
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GeneralRe: TSA confiscated cellphone battery charger Pin
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