Service Unavailable upload file

OK.

I'm doing a post to the server and one of the parameters is an xls file. do ajax post with angular js in our network works great off the network for customers who access sometimes have this error.

source:

$http.post('/teste/xxxx', formData,
{
withCredentials: true,
headers: { 'Content-Type': undefined },
transformRequest: angular.identity

});
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Would anyone can help me with this error, I make an ajax request to complete the upload.

The application is accessed by customers outside of our network, when the error sometimes the solution is to make a f5 several times in the pages and try again. When access by vs2013 works well and within the network as well.

I am using the window server 2008 and IIS 7.

I am using the angular js to the request

app pool config

general

.net framework version : v4.0
managed pipeline : integrated
name: portal
queue: length : 1000
start automaticaly: true
cpu

limit : 0
limit action: noaction
limit interval (minutes) : 5
processor affinity enabled : false
processor affinity mask : 4294967295
process model

identity : networkservice
idle time-out (minutes) : 20
load user profile true
maximum worker process : 1
ping enabled : true
pig maximum reponse time (seconds) : 90
ping period (seconds) : 30
shutdown time limit (seconds) : 90
startut time limit (seconds) : 90
process orphaning

enabled : false
executable :
executable parameters :
rapid fail protection

service unavalable response type : httplevel
enabled : true
failure interval (minutes) : 5
maximum failures : 5
shutdown executable :
shutdown executable parameters :
recycling

disabled overlappedrecycle : false
disabled recycling for configuration changes : false
General recycle event long entty
application pool configuration changed : false
isapi reported unhealthy : false
manual recycle : false
private memory limit exceeded : true
regular time interval : true
request limit exceeded : false
specific time : false
virtual memory limit exceeded : true
private memory limit (kb) : 0
regular time interval (minutes) : 1740
request limit : 0
specific times : timestamp
virtual memory limit (kb) : 0