Background image not showing up

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Working on a new email and in all testing/building platforms the background hero image shows up ... but when the code is put into the email platform (Braze, also known as AppBoy), the image does not show up.

Here is the code:

table width="600" style="background-color: #f5f5f5; background-image: url('https://appboy-images.com/appboy/communication/assets/image_assets/images/5b6883a2a12f74785a33a246/original.jpg?1533576098'); background-position: center top; background-repeat: no-repeat; background-size: cover; border-collapse: collapse; border-spacing: 0; display: table; height: 280px; padding: 0; position: relative; text-align: left; vertical-align: top; width: 100%" background="https://appboy-images.com/appboy/communication/assets/image_assets/images/5b6883a2a12f74785a33a246/original.jpg?1533576098" valign="top" bgcolor="#f5f5f5" class="row hero"

It's being set both with CSS and as an HTML attribute, but neither are loading in Braze.

What I have tried:

The only other option I can think of is coding the image not as a background image ... but then we wouldn't be able to change the text/CTA button on the image without using our designer, which we want to avoid.

Posted 10-Aug-18 4:45am

Member 13945135

Updated 10-Aug-18 4:48am

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OriginalGriff · Answer 1 · 2018-08-10T04:48:00

It's quite possible that images don't show up because display of images is disabled by default in many email viewers - spammers, phishers, and so forth were using them to identify "live" email addresses so most disable it by default to prevent that.

You could try embedding the image in the email instead of linking to it, that may give you the results you want.