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You are given the following data for agents 
agent
•	is_available
•	available_since (the time since the agent is available)
•	roles (a list of roles the user has, e.g. spanish speaker, sales, support etc.) 

When an issue comes in we need to present the issue to 1 or many agents based on an agent selection mode. An agent selection mode can be all available, least busy or random. In "all available mode" the issue is presented to all agents so they pick the issue if they want. In least busy the issue is presented to the agent that has been available for the longest. In random mode we randomly pick an agent. An issue also has one or many roles (sales/support e.g.). Issues are presented to agents only with matching roles.

Please write a function that takes an input the list of agents with their data, agent selection mode and returns a list of agents the issue should be presented to.  


What I have tried:

I tried to take the list of agent , and selection mode but am confused by what it means
write a function that takes an input the list of agents with their data,

just a small psuedo code so that i can understand the question
Am unable to get it clearly
Posted
Updated 19-Jun-20 22:16pm

We are more than willing to help those that are stuck: but that doesn't mean that we are here to do it all for you! We can't do all the work, you are either getting paid for this, or it's part of your grades and it wouldn't be at all fair for us to do it all for you.

So we need you to do the work, and we will help you when you get stuck. That doesn't mean we will give you a step by step solution you can hand in!
Start by explaining where you are at the moment, and what the next step in the process is. Then tell us what you have tried to get that next step working, and what happened when you did.

Read the question carefully, and then re-read your notes on the last couple of lectures: it's pretty obvious stuff!
write a function that takes an input the list of agents with their data,

write a function
You know how to do that!
that takes an input
I.e. the function you need to write has a parameter you pass when you call it.
the list of agents with their data,
The parameter is a collection of objects (specifically a List) and the objects should be instances of a class that holds all the information for a single agent.

Think about it, read your notes, and give it a try - it's not complicated!
 
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Maciej Los 22-Jun-20 5:01am    
5ed!
 
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Comments
Maciej Los 22-Jun-20 5:01am    
5ed!

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