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I got a tax refund cheque today - completely out of the blue - so I went to my bank app to pay it in*
And they have changed it. I've got to set up security all over again - which needed a new photo of my ID (which it wouldn't accept in the default auto mode, because of "glare", "blur", and / or "shake" but took right away in manual mode), then a security number, then a email link follow - finally get in, and wade through all the "welcome to ..." guff which tells you nothing about how to use it.
Right, where's "pay in a cheque"? nope, not there, not over there, not this menu, no I didn't mean to close the damn app, ah! There, under "make a payment". Should have thought of that...
Put the cheque on a plain background, click the button and ... only up to £1000 ... 15 minutes wasted.  I gotta post it (which means working out where I hid the paying in slips 10 years ago when I last used one) or go to the bank to pay it in. Which is a twenty mile round trip, but it's better off in my account than the tax mans!
Leave these things alone, or provide a decent migration path guys - you just piss people off with this crap.
* I don't know if you left ponders can do this, your banking system does seem to be about 20 years behind the times ... In the UK, we've been able to pay cheques in to our account by sending a photo of it via a secure banking app on the phone. You login (using biometrics etc.), take a picture of the cheque and it's in your account the next morning (provided it doesn't bounce). Really handy, quick, and easy, used it quite a few times over the years.
"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
AntiTwitter: @DalekDave is now a follower!
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What bank Paul ? You can register your/an account with HMRC which cuts all this crap out
In a closed society where everybody's guilty, the only crime is getting caught. In a world of thieves, the only final sin is stupidity. - Hunter S Thompson - RIP
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I can't - it was Michelle's taxes (which they demanded £400 of last November as she'd underpaid). I'm not getting involved in persuading HMRC to let me access her account (and since they know she is no longer with us, I'd hope her login (that I set up) has been cancelled at their end ...
"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
AntiTwitter: @DalekDave is now a follower!
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Santander - they are normally fine, but the idiots are worming their way in ...
"I have no idea what I did, but I'm taking full credit for it." - ThisOldTony
"Common sense is so rare these days, it should be classified as a super power" - Random T-shirt
AntiTwitter: @DalekDave is now a follower!
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My wife received a letter from Tesco today saying their bank is being taken over by Barclays - god help us - we only have a Tesco credit card for the loyalty points on the shopping - the points usually pay for the Christmas shop
In a closed society where everybody's guilty, the only crime is getting caught. In a world of thieves, the only final sin is stupidity. - Hunter S Thompson - RIP
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My app got updated a couple of months ago. I'd previously tried the pilot version, but couldn't see any improvements. Then, one day the 'normal' app said it needed to update.
I assume there's changes under the hood, but the main visible one seemed to be it wanted to display a picture on the logion screen. Can't see the point of that really.
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HMRC? His Majesty's Royal Coffers?
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I feel your pain. I hate it as well.
"In testa che avete, Signor di Ceprano?"
-- Rigoletto
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Yes, we have the take a picture of your check (American spelling) to deposit feature. We have to sign the check on the back to endorse and take pictures of both the front and back.
We aren't THAT behind.
I’ve given up trying to be calm. However, I am open to feeling slightly less agitated.
I’m begging you for the benefit of everyone, don’t be STUPID.
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My bank over here has had it for quite a few years (large but not behemoth, with a culture of customer service). I'm not sure what the amount limit is though. I know we've deposited at least $1500 (1180 pounds) via the app. A 1000 pound limit sounds quite small.
Be wary of strong drink. It can make you shoot at tax collectors - and miss.
Lazarus Long, "Time Enough For Love" by Robert A. Heinlein
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The IRS (US) and CRA (Canada) direct deposit into my account. In Canada, it's also easy to set up an account to send and receive payments via e-transfer, using an email address, although the amount you can send per day is limited to something like $2,500.
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Whenever I get a tax refund, I have it automatically deposited in a bank account just as if it was from an employer.
You'd think the government would support that. So, it's totally on your bank to accept that.
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As a left ponder, I sometimes wonder at how anyone can remain calm in the UK with the heavy regulations and stupidity in your government at all levels. Now it sounds like your banks have caught the stupid disease.
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We wonder the very same thing every day. 
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obermd wrote: As a left ponder, I sometimes wonder at how anyone can remain calm in the UK with the heavy regulations and stupidity in your government at all levels.
Pots and kettles...
Freedom is the freedom to say that two plus two make four. If that is granted, all else follows.
-- 6079 Smith W.
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Can you imagine if car makers moved the steering to be left foot operated and the clutch was a knob on the dashboard, just to "freshen up the UI" yet, effectively, that's what they're doing here.
Breaking a known and working UI. Extend, yeah, ok. Fundamentally change for why? No.
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It's a bank or some other financial institution. Just be glad you don't use Quicken.
Charlie Gilley
“They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759
Has never been more appropriate.
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So I want to do a pro bono job for a small bridge club, I set up what I thought was a free Azure account, a whole bunch of free services including sql server, great I thought just what I am looking for. Check the usage after a few days development and all looks good 3% used.
The I get a bill for $700 the next month, do you think there is any way to dispute the bill, nope, just a chatbot and we all know how helpful they are. I obviously did something wrong with the subscription but there seems to be no way to find out what caused the bill. I wonder if I can get the CC to cancel the charge?
Never underestimate the power of human stupidity -
RAH
I'm old. I know stuff - JSOP
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Mycroft Holmes wrote: I wonder if I can get the CC to cancel the charge?
Probably not. If you set up a paid account accidentally, then the charge is a legitimate charge. Trying to cancel it via the CC might be considered fraud.
Your only hope is to find some human who can cancel the charge (sob story - church, accidentally used paid azure account, etc.).
Freedom is the freedom to say that two plus two make four. If that is granted, all else follows.
-- 6079 Smith W.
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Yah I think I have buckleys chance of getting hold of a human at Azure support, it seems to be all chatbots and FAQs
Never underestimate the power of human stupidity -
RAH
I'm old. I know stuff - JSOP
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Yeah, Azure support is the worst.
Of course, the default is free support which is, indeed, limited to chatbots and FAQs.
When you're on a paid support plan things get marginally better.
You get a human, but they're not necessarily smarter than chatbots 
As for your charges, you creating a paid Azure subscription without knowing how things work isn't reason to cancel charges I'm afraid.
But $700, wow and how? 
I've been working with Azure for years and I haven't had such bills, can't even imagine how you got that with "normal" usage
I got a $300 surprise a few months ago when someone created a serverless SQL Server and then proceeded to check it every few minutes 
Your costs are specified in the Azure invoice and on the overview in your subscription.
In your subscription, you can also specify quotas and alerts to avoid such errors in the future.
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"As for your charges, you creating a paid Azure subscription without knowing how things work isn't reason to cancel charges I'm afraid."
Respectfully disagree.
Charlie Gilley
“They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759
Has never been more appropriate.
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the charge is not legitimate. Here we have a techie intelligent person who has no idea how this happened, cannot get support or a person, and there is no way to stop the charges. That is fraud, not his dispute. This is just typical bullshit from Microsoft and other large companies. See FTC Takes Action Against Adobe and Executives for Hiding Fees, Preventing Consumers from Easily Cancelling Software Subscriptions | Federal Trade Commission[^]
Now, I'm in the USA, and one bright area we have is the ability to dispute CC charges. I don't know how it works out of the US. This crap goes on all the time where you are magically subscribed to something, cannot cancel it, and this is your only recourse. I had Apple TV for a while (Masters of the Air, terrible series, just yuck), and after the series was done, cancelled it. And cancelled it. And cancelled it again, and again. Finally disputed all of the charges and magically it all went away.
This is why I NEVER use my debit card for anything on line. If I need cash, that's the only time it comes out of my wallet. If I am making an online purchase that might be a subscription or whatever, I create a VIRTUAL card number, limit the amount on it, give it an immediate expiration date, and now I'm protected. I have not looked into apple pay or google pay or the like, but I would be VERY careful with their t's and c's considering how easily they could change them.
Charlie Gilley
“They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759
Has never been more appropriate.
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A couple of years ago, I used an Azure SQL instance. Populated a small, very small database with a bit of data. about 30 tables, a few stored procs and less than 500 actual rows of data. After that I never touched it. Didn't add or subtract data, never connected, just left it sitting out there.
At the end of the month I got a bill for $350.00. Dropped the Sql instance immediately and still had another $100.00 or so the next month.
This was all using the "free" azure dev service.
It is bad. The free stuff you can actually use, expires in 30 days. Everything else worth using, costs.
Jack of all trades, master of none, though often times better than master of one.
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Mycroft Holmes wrote: there seems to be no way to find out what caused the bill
You sure about that?
Jeremy Falcon
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