The Lounge is rated PG. If you're about to post something you wouldn't want your
kid sister to read then don't post it. No flame wars, no abusive conduct, no programming
questions and please don't post ads.
We have JIRA too. It's rubbish, but infinitely preferable to what we had before which was somebody coming over and taking a maximum of 3 seconds to verbally communicate a month's work, only to forget what it was as soon as they leave the room.
I liken most of my fault reports to the captain of the QE2 docking the ship, walking down the gangplank, saying "something's not working", and walking away, expecting you to (a) instantly grasp where the problem is (b) know exactly what to do to fix it and (c) fix it yesterday.