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OK, I don't have a problem with testers testing code and raising defects, but there comes a time when one raises a defect and then won't back down that it's not a defect that I just want to hurt them.
Case in point. We have an application (written in WPF) that we're going through the final round of UAT on. The client deploys all applications on virtual desktops for the testers to log into and run tests against. Well, one of the tests that has to be run is to test that the application runs at different screen resolutions, so boyo changes the resolution on his PC and then raises a defect that scroll bars have appeared and he has to scroll around to see the application.
Me: Well duh, of course you do. You've changed the resolution on your machine, but the desktop that the application is running on isn't on your machine - you've logged into a virtual desktop to run it, ergo it has no idea that the resolution has changed. (I didn't actually say "Well duh", but it did cross my mind)
Tester: Well, it's still a defect. Scroll bars have appeared. Your application should respond to the change.
Tester: I've raised it in Quality Centre, and I'm not going to close it until it's fixed.
Arggghhhhhhhhh. My forehead is now bleeding from repeatedly smacking it off a brick wall.
If your actions inspire others to dream more, learn more, do more and become more, you are a leader." - John Quincy Adams You must accept one of two basic premises: Either we are alone in the universe, or we are not alone in the universe. And either way, the implications are staggering” - Wernher von Braun
I used to work for a company with an International Sales Manager (let's call him Clive). His job was to jet around the world visiting our distributors and showing them how to use the kit, solving their little problems and so forth.
One of his major complaints about the hardware was that "the mains lead was too short".
The hardware one became obvious: when he had to change a plug, (as he did each time he visited a different distributor, or got back into the office) he would cut the old plug off, and wire on a new one. Hence, short mains lead, and getting shorter by the day...
His software one, that he reported every time he went to a distributor, was about as simple: that's the way it is supposed to work. Try reading the manual. Only with an increasing number of obscenities.
Real men don't use instructions. They are only the manufacturers opinion on how to put the thing together.
Manfred R. Bihy: "Looks as if OP is learning resistant."
Actually, I go higher than that. As we are a supplier, I deal with the project overview team and they have agreed to ignore this. The problem is that we have to document compliance/mitigation for all issues and this gets delivered as part of the final package. He's wasted my time with this.
Find out what his user ID is, and in the program when he's running the app under a VM, and the resolution changes, just scale the entire form - just for him.
An alternative approach is to hhave me pay him a visit - at his home.
".45 ACP - because shooting twice is just silly" - JSOP, 2010 ----- You can never have too much ammo - unless you're swimming, or on fire. - JSOP, 2010 ----- "Why don't you tie a kerosene-soaked rag around your ankles so the ants won't climb up and eat your candy ass." - Dale Earnhardt, 1997
Ugh! Stupid developer. Can't even figure out how to force any possible host OS on any possible hardware to read the user's mind and do exactly what the user wants it to, regardless of technical limitations or agreed specifications.
Oh, wait a minute. You'll get a MindNotFoundException.
I just thought I'd give you a heads up. If you've downloaded the Windows 8 (with VS preinstalled) preview, this version of VS is VS 11 Express for Metro applications. In other words, it only supports developing Metro apps. If you want to run VS 11 full editions, you have to download the Developer Preview edition yourself (available here).[^]