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Thank you! The dba in question is in fact a 'fresher'. They taught her in school that sql server authentication is evil. The irony is that the tech doing the installs saved the domain account credentials out on the network in a text file since there was no way he was going to be able to remember the 20+ character gibberish password for future installs. I've submitted my apologies and recommendations to all parties involved, including her boss. If we can't reach an understanding, I can always demote the customer to Access!