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Almost right, except super members rarely ask tech questions here and when they do it's general porpoise and looking for a discussion rather than a definitive answer. Meedle levels are probably the worst for program questions by peeps who should know better.
I try to at leas point nubies in the right direction rather than direct hostility and it appears this is the approach the more grown-up members are taking. That said, if we want to grow our community do we really want to send people to QA and the pit of Bel-Shamharoth?
Using reasonably reliable polls over recent months it looks like around 80% or the people who will vote are already decided and that is split pretty evenly; wavering between 50% and 55% to remain. There are two demographics to persuade now, the going to vote but aren't sure and the weren't going to but could be moved.
Depending on who they hate more, Pig Fecker or Purple Nige, that will have a huge drive on the outcome. I think Fruitbat is a far more odious creep then Little Lord Fondleroy and that fact alone will drive people to vote not to support Purple.
It is sad, but I don't think the referendum will be decided by what's good for this country, if it was there would be no need for the vote, but on politics and party preferences.
Some deny they exist, and refuse to believe you.
Some get annoyed they you might think they made a mistake.
Some just try and hide it, and blame someone else.
Some accept it reluctantly but try to help.
Some admit the problem and try to fix it, or at least tell you when it'll be fixed.
Doctors are in the first group.
A**holes and in the second and third.
We all make mistakes: the sign of a mature individual is that you accept responsibility for them, and try not to make them again.
Companies are the same...
I emailed tech support for a Canadian Company I shan't name (but they are famed for adding bugs and reducing UI usability) about a couple of bugs in the latest version of their software. Really obvious ones: "Save" not working unless you click away from the app first; blank dialogs so you have to remember what the message was from the previous version before you select "Yes", "No", or "Cancel"; that kind of thing. Stuff that shouldn't happen, and should be caught a long time before release if it does...
Got a reply last night:
Thank you for contacting ***** Technical Support.
We appreciate you taking the time to share your insight as a customer and we look forward to improving our products to you in the future.
Please do not hesitate to contact us with any further questions.
Useless, yes? Group one or two, I'd say.
Then this morning comes another:
We hope everything has been resolved to your satisfaction. Please take a moment to let us know what you think by clicking either link below.
How would you rate the support you received?
Good, I'm satisfied
Bad, I'm unsatisfied
So, they've closed the ticket and that's my lot, sonny Jim!
Makes me wonder why I bothered reporting problems...
How do you and your company handle it?
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...