The Lounge is rated Safe For Work. If you're about to post something inappropriate for a shared office environment, then don't post it. No ads, no abuse, and no programming questions. Trolling, (political, climate, religious or whatever) will result in your account being removed.
I've used HostGator for years and they have good uptime and decent rates. I agree their customer service has a lot of room for improvement. Then again, I run on their Windows hosting platform. They are obviously more LAMP stack oriented (Linux, Apache, MySQL, PHP) and their Windows services play second fiddle. But I have worked with several web hosts recently and HostGator is certainly not alone in their shift away from more automated and less personal customer service.
The InterServer move was more than a year ago and have been thrilled with the speed/level of support and server uptime. The web UI gives me nearly as much control for IIS as I have on my local dev box.
Link is my affiliate link - sign up using that and I get a discount in the future.
Here (UK) most hosting is far too cheap. I've used a variety of hosts; they all started absolutely brilliantly, bending over backwards to help, great communications. Once they grow (on the back of good reviews) they have too many clients for the number of support staff they can afford. Service levels plummet, and any sense of being "valued" as a customer goes out of the window.
I had one who, when my client hit the contracted max database size, just deleted the database. (No "would you like to upgrade", no warning). Just came in one morning, no database. And this on a system where we were charging (significant) real money for a real service. Another one "upgraded" the database, again without warning. My (another) client's app went down. I detected (very quickly) they'd switched from MySql to MariaDB. "It's just the new name" they lied. "It's 100% compatible" they lied. Fortunately the app changes weren't great on that occasion, but the site was down for most of a day. This week another host had a problem with their disk storage. After 4 hours downtime, they restored from backup - overwriting the original disk. This was on a RAID setup, the point of which is to mitigate against corruption! Had they restored to a NEW disk, we might have stood a chance of recovering the day's data. Instead my client had to pay 5 staff to re-enter a day's transactions, working until gone midnight and starting again at 7am.
All of these hosts were charging under £5/month ($6USD) and at that price, they can afford to take maybe a 2-minute support call from a client a month. Even if the last incident had restored to a new disk, it wouldn't have been worth it for them to take the time to try and restore one client's data.
So my view now is that, if there is any value at all in the sites you're hosting, it's pointless going with "budget" shared hosting. (All the hosting choices above were my clients', by the way, looking to get "good value".) Am now looking for a reasonable VPS hosting environment (so at least they won't "upgrade" databases / security software etc) but primary consideration is tech support: Are they available, will they actively engage during incidents, and do they have the tech knowledge, authority and even just plain interest to actually do anything when needed?
I've been a dev for over 20 years. I worked for a real prick in the USA for a long time. But the worst job I had was my last one. I was working for a body shop who had no work for me for six months. So I started some side work. It was all Angular JS and C# back end. The team was a dev who was really quiet, and approved a lot of what I said but never backed me up, and a person who owned the company and told me what to do, but had NFI.
The company was riding on one contract, with a council who had a history of suing people who didn't deliver. My boss would agree to anything they asked for. As an example, we had to generate PDF documents and instead of doing a MVP, we went for gold, and worked for two months as they daily made changes she accepted. They had no planning they just coded madly. I tried to impliment agile and they just wouldn't do it. In the end we had a mutual parting of ways and I moved to Melbourne, where I got 4 job offers in 3 weeks. The job I moved to has been awesome, and I'm glad I was put on a path to end up here, but my God, they were useless.
I'm in Australia - no guns. It was quite surprising to be driving through rural Italy to see a guy walking through the field with a shotgun over his shoulder. EU has a most sensible attitude toward firearms AFAICT.
Never underestimate the power of human stupidity -
I'm old. I know stuff - JSOP