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The problem's a bit deeper, CR doesn't start at all.
Missing DLL's, wrong versions of DLL's, wrong locations of DLL's, wrong installation of DLL's, etc.
We've tried some stuff, but couldn't figure it out.
The only way my dad could get it to work is by installing his development environment on the customer's computer, which isn't quite how it's supposed to be done
I've tried that once, but he'll answer stuff like "I guess it's horrible next time you need X or Y" and of course he's right
My relation with my parents is a good one, but I'm not sure if it's strong enough to last through CR though
My parents learned to not ask me for tech support that isn't for them without proper consideration. After I asked my dad how he felt when people asked him for medical advice for their friends, it kind of clicked in his mind.
For extended family, I changed my phone number and email address then refused to share it with anyone who didn't respect my time. Same went for people who shared my number with those same relatives. Sort of extreme but after the umpteenth phone call about connecting the digital camera to the PC using USB turned into how to edit them and send through email but oh the email client isn't working and that is what the real reason for the call, it felt justified.
To commiserate, my pita brother-in-law needed my help (remote) to get the pin the ribbon in Outlook. (it really frustrated him that it would show up and then just disappear!)
...and while you're at it...another remote into his wife's computer to troubleshoot a printer issue that I never did get resolved...gave up on after an hour.
I've got almost two decades in CR...I feel your pain!
My sincere condolences on the loss of your weekend.
My rule is that is anyone asks me about Crystal Reports, my response is always "What is Crystal Reports? I've never heard of it", even if doing so will make me look like an idiot. In my mind, it's better to have people think I'm an idiot than to solve a problem like this for them.
Because if you help, and you succeed, then they'll see you as a Crystal Reports expert, and they'll come to you with all of their future Crystal Reports problems. And they'll also tell all their friends and cow-orkers you're a Crystal Reports expert, and pretty soon you'll be doing an extra 20 hours a week of off-the-books Crystal Reports work.
Now, if that sounds like your idea of a good time, then go for it! To each their own. I'd rather be seen as a bumbling oaf.
We are in the process of converting to DevExpress reports from Crystal which has caused a plethora of problems over the years. After the initial pain and other than a couple of very complex reports yet to be converted, it has all been fairly straightforward. Again, there was pain at the start but easier now.
Keep your friends close. Keep Kill your enemies closer. The End
The company where I used CR switched to DevExpress for a couple of reports.
I never had the pleasure of working with their reporting tools, but I remember the problem was that our users couldn't create their own reports, while with CR they could.
For as long as Crystal Reports has been around, all I've ever heard are horror stories. I've never heard anyone who was enthusiastic about the product. The anecdotal evidence has been so damning that, whenever I've needed a printable report, I've generated HTML into a file and ShellExecute'd the document with the verb 'print'.
I admit I've never used Crystal Reports myself. Is it really that bad? If so, how does it keep selling? Is it a case of "it's the only game in town, so we're stuck with it"?
Yes, it's really that bad if you're a programmer.
The designer works well enough.
You install CR and you can create beautiful reports, even if you're not a programmer (which is exactly the problem).
But as soon as you need to implement it in your software you're in for a world of pain.
I once had a piece of code that worked, I was setting some properties and then printed the report.
Or at least I thought it worked, until we had two tables with the same name, but in different schema's.
Turned out one of the properties I set made CR forget the schema.
I had to drill into a whole new API just to set the schema.
Also, changing the order in which I set the properties made a huge difference.
Setting A then B resulted in a working report, doing it the other way around made the report forget it's table names, schema's, everything.
And then there's the issue of getting it to work on the computers of people who don't have CR installed...
It's all old COM stuff, so they need to install something, but neither the website nor the documentation are very clear on what that is.
I believe it also matters if you build x86 or x64 and which runtime you install.
All things considering, avoid it like the plague.
Why we still use it is because programmers don't make the choice, but the business does.
A member this morning can't get an article to work, so he posts a QA question. I suggest he ask the author.
He gives the author fifteen minutes to reply before he's back wanting me to fix it. I check and it's 03:00 where the article author lives.
Now I know that the modern generation expect immediate gratification, but ...
When I started, you had to physically go to the library, wait until it opened at 09:00, spend a few hours finding the right book, and then read it. All of it. Because there was no "text search" in a paper based book in those days. Then if it wasn't clear, you could write to the author - care of the publisher - and you might (if you were lucky) get a response in a month or so, if he wasn't too busy.
Sometimes I think the speed of information availability is eroding the ability to think and reason about a problem.
Sent from my Amstrad PC 1640
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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