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I've been guilty of that myself but only after trying and failing to find what I'm after in the documentation multiple times. Once I've been unable to find what I'm after 4 or 5 times, I just start skipping the documentation for that product and asking support.
Case in point, one of our vendors keeps changing their support page functionality. A couple weeks ago I could find the information I was after but yesterday the link for it was dead (on their own page!).
Another different vendor has the worst documentation I've seen in a long time. It uses the old 'help' documentation look and feel, think the built in Windows 98 help. They have been "updating" the documentation for the better part of 3 years. But for the life of me I haven't see any changes except for the images of the system UI. The language doesn't always match the new interface!