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Wow! This is what happens when a thoughtless design and poor QA combine to produce devastating consequences. MS seems to continually get worse at updates. I am already depressingly familiar with the annoyance of "fixing" broken updates. Now, apparently, I have to worry about significant data loss as well.
I truly hope MS finally learns a long overdue lesson. They have to get back to basics. Their update mechanism is desperately in need of a re-design. It's flaky, unstable, and now (IMHO) among the worst in the industry.
Also, they have to place more value on QA. This was not an edge case and should have been caught (quite easily) before release. Nowadays, they seem to use their customers as a QA department.
I think it is more a case of allowing sales people to make too many very important decisions. In other words, I think their priorities are misplaced. Doing the right thing does not seem to be in their top handful of priorities because it is obviously not being taken seriously enough right now. Then again, it is possible that my concept of doing the right thing differs from theirs but I suspect I have gone full circle now. I consider preserving a customer's data is THE highest priority and doing everything possible to maintain that is the right thing. I get the impression that at Microsoft the highest priority is getting the monthly or quarterly update out on schedule and I could not disagree more with that.
I truly hope that a major lawsuit is enough motivation for a serious course correction to occur there.
My reply was a bit tongue-in-cheek, and I agree with you to an extent. But I have begun to feel that Nadella and Company believe the Home user is not their real customer, as we don't make them enough money. Enterprises are where they focus their attention, and Home users are their testing grounds for Enterprise adoption. The real engineers have to live with those decisions, because the powers that be bow to the shareholders more than the market. Those 'powers' view the initial release as trivial, because it won't affect Enterprises, and will give them the testing for Enterprise adoption. Pretty scary/sad to drop $120 and be treated like you are only data.
Scary in the extreme...they make a design decision to delete a user file (any user file), they don't carefully consider the consequences of this decision, they don't provide a recovery mechanism (in case the user really wanted that file), and finally their QA department (assuming there is one) doesn't check that all user data is retained. To me, this demonstrates a break-down at almost every level of process.
For me, "don't lose my stuff" is the primary responsibility of an OS, followed closely by: "secure my stuff" and "try not to crash too often"
The current OneDrive client will set up KFR and then move any files from their original location to the new OneDrive location.
If you can't even get your main OS to market without showstopping bugs like this, how the hell can we trust your frigg'n cloud??? And with storage at such low prices, why would anyone not want a local copy??? Wake up and think about customers before shareholders for once!!! Reinstall at least the most basic of QA teams, instead of relying on your 'Home' users to bitch and moan!!!
If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about?
Help me to understand what I'm saying, and I'll explain it better to you
Rating helpful answers is nice, but saying thanks can be even nicer.
It's nice to have an explanation finally. Given that, I don't use KFR (at least, not to my knowledge, haha) and I never put stuff in the Documents, Desktop, Pictures, and Screenshots folders. Never have, since, what was it, Windows ME introduced the "My" root path?
I've worked for companies that were so strict on the security of your local box, those were the only folders you had access to. Just imagine all of your project files in the documents folder and support pushes out an update like this.
Yes, I do keep multiple backups of all of my project files.
When you are dead, you won't even know that you are dead. It's a pain only felt by others.
Thankfully, it didn't make it to my PC during its brief availability. I definitely would have got hit by it. I use KFR all over the place. Though, it probably would have done minimal damage. I'm good about backups...and backups of my backups...and so on. OK, maybe a little paranoia at work there?
Nowadays, they seem to use their customers as a QA department.
Nowadays? It's always been the case.
Government can give you nothing but what it takes from somebody else. A government big enough to give you everything you want is big enough to take everything you've got, including your freedom.-Ezra Taft Benson
You must accept 1 of 2 basic premises: Either we are alone in the universe or we are not alone. Either way, the implications are staggering!-Wernher von Braun
Last Visit: 31-Dec-99 18:00 Last Update: 24-Sep-21 4:44