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I had one of those eye rolling experiences the other day after installing the latest version of SSMS. Failure to launch...splashscreen for 5 seconds then poof...nothing. Luckily lots of other folks with the same problem and easily resolved by removing a line from the ssms.exe.config file. Still, do they test this stuff? I would be horrified to find that any of my software was just quitting without letting the user know about it.
The astonishing thing was that it worked for a short period and then just failed to open, thankfully the fix was simple (after I had reinstalled the bloody thing - note to self check Google before reinstalling).
Never underestimate the power of human stupidity -
I'm old. I know stuff - JSOP
Many years ago, I got something in the same class from the other side - the users/customers:
I was teaching a week long course on this great new office automation system; the students had never seen a computer screen before, only typewriters (and some of them were unfamiliar with electric typewriters. In those days we had "NLQ" (Near Letter Quality) matrix printers with a ribbon, like a typewriter.
The last half hour of the last day was set off to reactions: How do you like this working style, where you can move text around without retyping it, have automatic text justification, chapter numbering, generate a table of contents and an index?
Sure, all of that is probably fine, but the color that ribbon in the printer ... It is so cold, almost bluish black. It is unfriendly. Couldn't we have a ribbon with a more brownish-black tone? That would make our letters to our customers a lot more friendly looking.
This was the very first reaction that came up, and every single student agreed that this was an essential compliant. All the other requests or complaints about the system was supported by just a few of the students; the others liked it or had no opinion. But everyone agreed that the ribbon should be more brownish.
We did forward this complaint to the printer manufacturer, who gave it a serious treatment, but I don't know if they ever did make more brownish ribbons; the bluish one was all they could offer when we made the request.
I had just completed my studies, super-proud of all the fancy software technology I brought them. This was like getting a bucket of ice cold water thrown in my face. But it taught me, in what I felt as a brutal way, that customers/users (sometimes) don't give a sh*t about my pride in "my" technology; they may ask for quite different qualities. (Usually, sales people are much better at grasping this than software developers!)