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OMG. 15 years later -- Bill's experience is prescient of what the experience is like in 2018!
[edit]Actually, after reading the full content of his email, I'm surprised he didn't replace his Windows XP box with an Apple box! [/edit]
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Marc Clifton wrote: I'm surprised he didn't replace his Windows XP box with an Apple box!
Technology has issues, sure, but why would he purposefully downgrade? 
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It is got much better since... Nowdays Windows installs/updates software on its own, and does the reboot also... Whenever it fits...
I can't see how 6 minutes of update/install process can annoy Bill Gates... The email shows how disconnect he was from the reality of Microsoft while dreaming in his office... As I see it is still the same today...
"The greatest enemy of knowledge is not ignorance, it is the illusion of knowledge". Stephen Hawking, 1942- 2018
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("I typed in movie maker. Nothing. So I gave up and sent mail to Amir saying – where is this Moviemaker download? Does it exist? So they told me that using the download page to download something was not something they anticipated.")
Bill should try Windows 10's Start menu.
I have two machines here sitting side-by-side, with the same build of Windows 10. If I bring up the Start menu on one of them and type in "Programs and features", the control panel applet we all know and love (ahem) shows up. On the next machine, I get "Apps & features", "Add or remove programs" (both of which bring up this Metro-fied abomination that is NOT what I asked for) and "Turn Windows features on or off". Yet if I type in "control" (for control panel), Programs and Features is right there.
It's not a matter of having it learn how I use the start menu or some-such BS (which is a flawed approach anyway), as I invoke it just about as frequently on both machines.
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