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We have proper process to follow & tools to use. But a senior manager keeps posting the requirements , bugs , on the unofficial channels. i.e mails , chats etc. And our management is so accommodating this.
I have reminded couple of times that this gets messy and makes us double the efforts to copy from there and document it in the original pace.
But this is never corrected. Now I feel like making a protest about this exception provided to him and demand proper instructions to him to ensure he follows the rules and uses right tools. The reason he seems to provide is, "many times he's on the go & travelling & He doesn't want to wait and miss things."
So if this is the case with me, what I would do is to take these notes for myself on the go, and once I settle down, I would log them into the official tools.
Well I'm not sure, many times I quick fire mails and end up stirring the conflicts. And regret later, thinking I could have just ignored it. Now it's THAT moment now, thinking should I load the bullets or just keep them on the covers. lol
Travelling, On-the-go etc - all these look like lame reasons. He's just old school and feels so difficult to tweak his mind to use new tools. He doesnt want to learn anything new. That's the fact.
Starting to think people post kid pics in their profiles because that was the last time they were cute - Jeremy Falcon.
Ask yourself: "how much hassle is this really causing me?"
If it's a lot, then keep bugging your boss and see if he will do something. Probably not, and it won't make you more popular, so if it's really that annoying then look for a new job.
If it isn't, then take a deep breath, hold it for a count of ten, and slowly release. Now get the request into the "proper" system and send him back a message telling him it's in the official channels and he can get updates there.
But letting it annoy you does nothing but raise your stress levels for no good reason...
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You also might go the passive aggressive route. When asked for an update on something that was emailed. Say. "hmmm, I don't remember that email. Was it ever entered in the system and documented? If not then it isn't an issue so please move on. " A few times of "missing" things that were sent via the wrong channel or "losing" things because of improper procedures and knuckhead will eventually learn that your pain is his pain.
Don't make a complete ass of yourself though.
I really hate to say this. But Passive Aggressive is usually the best way to deal with this situation. I myself am aggressive aggressive. But that doesn't work usually.
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It is elephanting unacceptable. But posting emails with that wording may not be a great idea. Instead of emailing, bring it up during your team meetings, and discuss how to handle this "noise", and how to get the requests into the system.
Too bad the managers in between are so meek. It is really their job to protect the workers from stuff like this. Perhaps they could use a friendly push to do so...
... such stuff as dreams are made on
Last Visit: 17-Sep-20 22:47 Last Update: 17-Sep-20 22:47