|About a month ago the motherboard on my daughter-in-law's PC crapped out. They could have picked up a new motherboard easier, cheaper, but instead decided to purchase a brand new PC. And being the online shoppers they are found a reasonably good deal at CyberPowerPC. They do have a really nice customization page.
I've been wanting a new PC myself for about a year and now that the bottom has finally dropped out of the cryptocurrency market the price of video cards has once again become much more reasonable, I decided to do some shopping myself.
I to decided to take a look at CyberPowerPC and found myself a decent rig. Not top of the line but a good rig that should last me several years. And with a bit of customizing should be more than sufficient for my needs, and the most I've ever spent on a PC.
Intel(R) Core™ Processor i7-8700K 3.70GHZ 12MB Intel Smart Cache LGA1151 (Coffee Lake)
240GB WD Green SSD + 2TB SATA III Hard Drive Combo (Combo Drive)
16GB (8GBx2) DDR4/3000MHz Dual Channel Memory (ADATA XPG Z1)
Raidmax Monster II ATX High Airflow Mid-Tower Gaming Case w/ USB 3.0
LG 16X Internal Blu-ray Burner
ASUS PRIME Z370-P ATX w/ USB 3.1, 2 PCIe x16, 3 PCIe x1, 6 SATA3, 2 M.2 SATA/PCIe
850 Watts - EVGA 850W GQ 80 Plus Gold Power Supply
GeForce(R) GTX 1070 Ti 8GB GDDR5 (Pascal)
Windows 10 Pro (64-bit Edition)
With plenty of case fans.
15 days for them to put it together and ship it. Now what really drew me to purchase from CyberPowerPC was their partnership with Affirm. Online loan approval, much lower interest than we could get with a card, 10%, and no late fees. In fact no hidden fees, you can see all your payments online. And then it shipped.
Que the horror movie music. The package was scheduled to be delivered today, a package I have to sign for, and the UPS tracking site indicated it was on a truck and out for delivery by 8:30AM. I was able to get permission from my boss to work from home for the day—no big deal really. My wife is a scrapbooker and we get a lot of packages delivered. Some are delivered before noon, some after, not that unusual.
But no package before noon, so I head to lunch. Before I get three blocks I see a UPS truck, turn around, go back home. Wait. Wait. Wait. Wait, no truck, go to lunch anyway. Get back home, it is now 1:30PM. Spend another 30 minutes working...and then my remote session to work drops. This has happened before, no big deal. Wait five minutes, attempt to connect, fails. Wait 15 minutes, attempt to connect, fails.
At this point I've given up and emailed the boss and network services, no response from either. So, go watch TV and wait for UPS. Two hours pass, it is now 4:30PM, the same time my wife gets off work and the time I normally leave work to pick her up. 30 minutes pass, it is now 5PM, I check the UPS tracking site one more time. Still out for delivery, since 8:30AM. I leave to pick up the wife at 5:01PM, she works half-way across town, it will be almost 5:30PM by the time I get to her office.
And the punch line is—after I get to her office I again check the UPS tracking site. Attempted delivery at 5:14PM. But wait, there's more. After getting back home we attempt to change the deliver method from the UPS tracking site. No can do, all options are greyed out. Call UPS, finally get to talk to a person. The shipper has picked the option that only allows for home delivery and someone must sign.
Call CyperPowerPC, they selected this shipping option because we purchased the PC with Affirm and they can't change it unless Affirm says they can. Call Affirm, they do a lot of business with never heard of this before and are highly confused. But they are understanding and willing to have CyberPowerPC change the shipping options.
Can we setup a conference call to CyberPowerPC? WAT? Affirm is wanting us, the customer, to setup a conference call between them and CyberPowerPC? The customer support people can't do this themselves? Nope? At his point the wife was already talking to Affirm while I was ranting at how lame UPS is. I was so hacked I just left the room and went to mow the lawn.
As I was leaving the house to mow I stuck my head back into our office to find my wife with two cells phones, mine and hers, talking to Affirm on one and CyberPowerPC on the other and both of company reps talking to each other through our phones.
However, after everything was all said and done, I can now pick up my PC Monday from the UPS customer center. I'm beginning to think all of the online ordering and payment should be thrown out and we should go back to bartering. I'll give you three cows, two goats and three pigs. Can I now have my PC please.