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|Two hours on the damn phone.
Paypal have sent me emails recently saying my bank rejected payment - at first I assumed they were phishing, but ...
No, paypal has been trying to get money from my account - genuinely, I've bought stuff - via the same method they have been doing for 10 years, a bank direct debit mandate. Only on some requests, they are saying the bank declined it.
So I contact the bank: nope, we have declined nothing, and there is no reason we should.
Paypal: Tbank declined.
Bank: No we didn't.
Paypal: Yes they did. Here's the transaction IDs
Bank: News to us, we never saw 'em.
Paypal: Yes they did.
Bank: No, they never arrived here.
Paypal: Yes they did, and the bank declined them.
Me: Will you please talk to each other and sort this out?
Bank: No. Technical people can't be contacted by phone.
Paypal: No. And you still owe us £20.07.
Me: Fer elephants sake ...
Paypal: We ask 'em for it, they said no.
Bank: No They didn't.
Me: Oh FFS...
Result: I've cancelled the mandate, paid teh £20.07 directly, I'll set up a new one and hope that lot all works.
Why can't these companies have a technical level that can actually look at what is going on and sort them out?
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Never throw anything away, Griff
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