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(More) AI (quietly) at work. 
/ravi
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Couple of years ago I got a phone call from my bank saying "we've spotted some fraudulent activity" and they got quite snotty when I asked them to prove they were my bank instead of answering the security questions to prove I was me...
Eventually I went into the branch and ... someone was trying to buy £4000's worth of costume jewelry from Hong Kong. 
All the money was returned to my account the same day (including £20 worth of phone top ups I hadn't noticed) and my card changed the same week. Good service I thought - apart from the verification part!
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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OriginalGriff wrote: Couple of years ago I got a phone call from my bank saying "we've spotted some fraudulent activity" and they got quite snotty when I asked them to prove they were my bank instead of answering the security questions to prove I was me...
I had that some problem once with BofA. In my case, the legitimacy was improved by a text message, a callback #, and the fact that my CC was now declining all transactions.
And lastly, they actually didn't ask any questions that would have been a full breach. No "full SSN", etc.
Marc
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Nope, I just got a call asking the normal security questions they ask when I ring them ... and no way am I answering those unless I made the call in the first place!
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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I had an interesting experience with BofA: I was making some minor purchase from a 711 when my card was declined while it was nowhere near maxed out. I was fumbling for another card cursing under my breath, when my cell phone rang. It was some security arm of the bank, wanting to confirm I was making that purchase at the very instant the same card was used for a purchase miles away on the other side of town. Then it dawned on me: My wife and I each has a copy of the same card and it just happened that we both used our cards at the very same instant in very different locations. The bank's computers picked it up and froze the card.
After I explained it to the bank's security guy, the card was cleared for further transactions. The 711 clerk listened to all this and was very impressed that the bank would call me and apologized for the inconvenience. I must confess I was impressed as well.
Get me coffee and no one gets hurt!
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Funny, I have had that. The guy started asking questions on my card to 'verify'... and when I wouldn't answer, we shut down a bit. They had called me! And, I did the same thing, asking him to verify himself....which he could not....comical.
It eventually worked itself out, but they were a bit put-out that I would not answer their questions without them answering mine.
I think they (perhaps we) need to come up with a dual verification system rather than the onus on the customer. The two factor is still in favour of the company, not the customer....I think the two factor verification needs to be more a split verification....
Ken
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Got a call from the bank a few years back. They asked me "Are you in the Caribbean?"
I said, "If only I was".
They reversed all charges and sent me a new card.
If it's not broken, fix it until it is
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I never really got those credit cards... As far as I understand anyone who has your card number can make purchases... 
They aren't much used in the Netherlands, I don't even have one myself.
It rarely happens I can't pay using my bank card or PayPal. In the rare cases I absolutely need a credit card I just don't make the purchase 
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Uhm how much difference is there between a bank card and a credit card, except you need funds to cover the bank card. Operationally I think they are the same.
Never underestimate the power of human stupidity
RAH
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Huge difference between debit and credit cards in the uUK.
You get all sorts of protection using a credit card, far safer paying by credit card.
Some men are born mediocre, some men achieve mediocrity, and some men have mediocrity thrust upon them.
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chriselst wrote: You get all sorts of protection using a credit card
Believe me, you pay for that protection one way or another. And I've never needed it
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In the UK credit card companies have joint responsibility with the vendor for goods and services sold.
As an example, when Lowcost Holidays went bust recently all those wwho'd paid by credit card will get their money back, all those who didn't won't.
You're automatically covered up to around 60 grand.
Some men are born mediocre, some men achieve mediocrity, and some men have mediocrity thrust upon them.
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I need a (secret) pin code to make any payments with my bank card.
So if it ever gets stolen it's still pretty useless without the pin code that only I know.
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This may be true (the "secret" pin), but here in the US, we have a severe problem with organized crime installing skimmers on the gas station pump (and banks for that matter). These devices look like the real thing, and they even have a small camera to record your pin. If you go to a gas station, credit or cash.
Charlie Gilley
<italic>Stuck in a dysfunctional matrix from which I must escape...
"Where liberty dwells, there is my country." B. Franklin, 1783
“They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759
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huge difference as has been said (in the US anyway). There are federal laws limiting your liability if your card is lost or stolen. We've had to many large merchants get hacked that the # of cards stolen is in the millions. What you call a bank card, we call a debit card (I think, feel free to correct me). In the US, if someone fraudulently removes $$ from your account via your debit card, you are at the mercy and good graces of the bank.
Can't speak for Europe -
Charlie Gilley
<italic>Stuck in a dysfunctional matrix from which I must escape...
"Where liberty dwells, there is my country." B. Franklin, 1783
“They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759
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I will not accept a debit card.
If money's going to be at risk, let it be the bank's money. They're making a profit from the transactions so they can take the risk.
Besides, when it's their money at stake they work a lot harder to fix things.
| Ravings en masse^ |
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| "The difference between genius and stupidity is that genius has its limits." - Albert Einstein | | "If you are searching for perfection in others, then you seek disappointment. If you are seek perfection in yourself, then you will find failure." - Balboos HaGadol Mar 2010 |
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If meat is murder, do vegetables carrot all?
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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Lettuce discuss this.
Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...
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I knew that would turnip sooner or later.
"the debugger doesn't tell me anything because this code compiles just fine" - random QA comment
"Facebook is where you tell lies to your friends. Twitter is where you tell the truth to strangers." - chriselst
"I don't drink any more... then again, I don't drink any less." - Mike Mullikins uncle
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I first saw it on WikiLeeks.
/ravi
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I thought they got squashed?
"the debugger doesn't tell me anything because this code compiles just fine" - random QA comment
"Facebook is where you tell lies to your friends. Twitter is where you tell the truth to strangers." - chriselst
"I don't drink any more... then again, I don't drink any less." - Mike Mullikins uncle
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Perhaps it was a space issue - I heard there wasn't mushroom for them.
/ravi
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Maybe it was the employees attempt to onionize.
"the debugger doesn't tell me anything because this code compiles just fine" - random QA comment
"Facebook is where you tell lies to your friends. Twitter is where you tell the truth to strangers." - chriselst
"I don't drink any more... then again, I don't drink any less." - Mike Mullikins uncle
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I heard they wanted an increase in celery.
/ravi
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