App can't be installed because your PC might not meet some of the requirements.

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We develop an app which is on the Windows Store which is targets Windows 8.1 in it's build. The app is fully submitted to the store and works perfectly on Windows 10 devices. However on all Windows 8.1 devices we are receiving the following message when trying to install the app from the store:

Purchase Error - Sorry, this app can't be installed because your PC might not meet some of the requirements. Go to the app's description page to check for any requirements listed under details.

The apps description page has no requirements other than supported processors of x86, x64, ARM. There is nothing special about the requirements for the app and we are not using anything out of the ordinary.

The app works fine if it is side loaded or remote debugged onto a Windows 8.1 devices. It just seems that the Windows Store for whatever reason is incorrectly blocking its download onto any Windows 8.1 devices.

Has anyone any ideas?

Thanks,

What I have tried:

We have attempted a wsreset.exe without success.

Posted 24-Aug-18 4:34am

Member 10334528

Updated 24-Aug-18 6:26am

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Comments

Patrice T 24-Aug-18 11:22am

What the app store support service say when you ask them ?

ZurdoDev 24-Aug-18 11:31am

I would recommend contacting Microsoft.

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Gerry Schmitz · Answer 1 · 2018-08-24T06:27:00

Solution 1

Insure all the Windows 8.1 devices have the latest updates.

Some recent security updates will prevent 8.1 talking to 10 without a fix; could apply here too.

Posted 24-Aug-18 6:27am

Gerry Schmitz