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QuestionLooking for feedback Pin
Mitchell J.15-Oct-15 15:14
professionalMitchell J.15-Oct-15 15:14 
AnswerRe: Looking for feedback Pin
Indivara15-Oct-15 17:21
professionalIndivara15-Oct-15 17:21 
GeneralRe: Looking for feedback Pin
PIEBALDconsult15-Oct-15 17:52
mvePIEBALDconsult15-Oct-15 17:52 
AnswerRe: Looking for feedback Pin
Jochen Arndt15-Oct-15 21:18
professionalJochen Arndt15-Oct-15 21:18 
AnswerRe: Looking for feedback Pin
phil.o15-Oct-15 21:50
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AnswerRe: Looking for feedback Pin
Nelek15-Oct-15 23:45
protectorNelek15-Oct-15 23:45 
GeneralRe: Looking for feedback Pin
Mitchell J.16-Oct-15 2:25
professionalMitchell J.16-Oct-15 2:25 
GeneralWhat is the deal with AT&T internet customer service? Pin
swampwiz15-Oct-15 18:57
swampwiz15-Oct-15 18:57 
Coming home to the USA from being abroad for a while, so I am giving up my 100 MB @ $6/mo service in Eastern Europe to get 6 MB @ $52/mo, for about 145X the price per speed service. Mad | :mad: However, this posting is not to rant about that ...

So I call up AT&T to get service hooked up and ready to go when I get home (My USA home is in the boonies and AT&T is the only internet service I can get. Mad | :mad: Mad | :mad: ) I talked to what I believe to be 3 different customer service offices, based on the accent of the representatives: Filipino, American (she was African-American, so I know she was not an offshore rep, as such folks never try to emulate that accent) & (Hindi) Indian. (I think I can pick out the difference between the Filipino and the Indian.)

What I want is to get the standard $49 installation fee waived (somehow I have been able to get this done every time I have come) and get service without any cancellation fee, and being able to use the same modem (Motorola NVG-510) I had used the last few years. For the most times at that address I have gotten U-Verse internet @ 3M or 6M (sometimes the best that can be offered is the 3M); however last year, I could only get 768K DSL. Mad | :mad: However, it appears now that AT&T has fixed whatever issues they had had, and U-Verse is available. AIUI, all AT&T does for an installation is do a software actuation at the switching (there is a more expensive installation for the truly clueless in which a technician comes by and does the self-install.)

So I call and the Filipino takes my call. She says that I absolutely cannot use my old modem as the U-Verse is now "upgraded" and I must rent a modem for $7/mo (this is not as bad as it seems as I would not want to pay for the modem as I never know when AT&T would change the system, although as AIUI, these modems can be had for $30. Mad | :mad: ) Of course having to get a modem shipped to me and shipped back when finished is a bit of an issue as the modem would need to be sent to me and left outside my door for me to able to use it immediately when I get home, and I'd have to ship it away at least a day before I leave - so I would rather just have my own modem. OK, as it appeared that I needed to get that new modem, all I was interested in was getting the installation fee waived. The rep said that she would need to check my credit report to see if I could get it waived. Confused | :confused: I responded that I didn't want my credit report pulled unless I knew what the terms were. We go back and forth a while, so I ask to speak to her supervisor, at which time she simply stayed on the phone (I could hear her breathing) and didn't say a word. Dead | X| )

So I do a little digging at gethuman.com to talk to an American. She gives me the spiel about how my old modem won't work, and as well states that AT&T doesn't waive the installation fee anymore. I tell her that I would need to consider my options before I would agree to forking over the $49. I do a search online and find an AT&T page that states that an online signup gets the installation fee waived.

So now that I know that I can get the fee waived, I call up the general AT&T phone line, and this time get the Indian. I start asking him about the terms of the online signup, but he tries to sign me up himself. I say that if he could waive the installation fee, I'd let him do it, and we go back & forth until I actually get to talk to his supervisor. The supervisor tells me that she can waive the installation fee Big Grin | :-D , so I let her proceed with the signup. (I get her ID so that I can complain about being charged the fee, which always happens anyway.) I tell her that I used to have U-Verse service and she then asks me whether my modem is a Motorola or (can't remember the other model), so while we are speaking, I do a quick online search (Google images) and see that the modem I have is the NGV-510, and she tells me that I won't need to rent a modem as that one is compatible. Confused | :confused: WTF | :WTF:

So my rant is why those other representatives couldn't figure out that my old modem will still work. Mad | :mad: Perhaps the Filipino was just clueless, but I suspect that the American was working on commission, so not only did she not want to waive the installation fee, but she also wanted me to rent the modem. Mad | :mad: Mad | :mad:

modified 16-Oct-15 7:59am.

GeneralRe: What is the deal with AT&T internet customer service? Pin
BillWoodruff15-Oct-15 19:01
professionalBillWoodruff15-Oct-15 19:01 
GeneralRe: What is the deal with AT&T internet customer service? Pin
Mark Parity15-Oct-15 21:57
Mark Parity15-Oct-15 21:57 
GeneralRe: What is the deal with AT&T internet customer service? Pin
swampwiz16-Oct-15 2:03
swampwiz16-Oct-15 2:03 
JokeLeaving early PinPopular
Sander Rossel15-Oct-15 11:47
professionalSander Rossel15-Oct-15 11:47 
GeneralSmall world moment in this morning's daily digest! PinPopular
Ger Hayden15-Oct-15 9:18
Ger Hayden15-Oct-15 9:18 
GeneralRe: Small world moment in this morning's daily digest! Pin
PIEBALDconsult15-Oct-15 9:38
mvePIEBALDconsult15-Oct-15 9:38 
GeneralRe: Small world moment in this morning's daily digest! Pin
Nueman15-Oct-15 14:56
Nueman15-Oct-15 14:56 
GeneralRe: Small world moment in this morning's daily digest! Pin
Nagy Vilmos15-Oct-15 21:48
professionalNagy Vilmos15-Oct-15 21:48 
GeneralWhy does Visual Studio 2010 (VB) have the Launch Condition underlined in red? Pin
QuickBooksDev15-Oct-15 6:35
QuickBooksDev15-Oct-15 6:35 
GeneralRe: Why does Visual Studio 2010 (VB) have the Launch Condition underlined in red? PinPopular
R. Giskard Reventlov15-Oct-15 7:14
R. Giskard Reventlov15-Oct-15 7:14 
GeneralRe: Why does Visual Studio 2010 (VB) have the Launch Condition underlined in red? Pin
QuickBooksDev15-Oct-15 7:19
QuickBooksDev15-Oct-15 7:19 
GeneralRe: Why does Visual Studio 2010 (VB) have the Launch Condition underlined in red? Pin
R. Giskard Reventlov15-Oct-15 7:21
R. Giskard Reventlov15-Oct-15 7:21 
GeneralRe: Why does Visual Studio 2010 (VB) have the Launch Condition underlined in red? Pin
QuickBooksDev15-Oct-15 7:23
QuickBooksDev15-Oct-15 7:23 
GeneralRe: Why does Visual Studio 2010 (VB) have the Launch Condition underlined in red? Pin
R. Giskard Reventlov15-Oct-15 7:30
R. Giskard Reventlov15-Oct-15 7:30 
GeneralRe: Why does Visual Studio 2010 (VB) have the Launch Condition underlined in red? Pin
Richard Deeming15-Oct-15 7:47
mveRichard Deeming15-Oct-15 7:47 
GeneralRe: Why does Visual Studio 2010 (VB) have the Launch Condition underlined in red? PinPopular
Richard MacCutchan15-Oct-15 7:40
mveRichard MacCutchan15-Oct-15 7:40 
GeneralRe: Why does Visual Studio 2010 (VB) have the Launch Condition underlined in red? Pin
908236515-Oct-15 8:38
908236515-Oct-15 8:38 

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