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GeneralRe: Mr Inbetween Pin
phil.o6-Feb-20 4:58
professionalphil.o6-Feb-20 4:58 
GeneralRe: Mr Inbetween Pin
phil.o6-Feb-20 5:33
professionalphil.o6-Feb-20 5:33 
PraiseRe: Mr Inbetween Pin
Greg Utas6-Feb-20 4:46
professionalGreg Utas6-Feb-20 4:46 
Generalthought: safety - Software Engineering vs other Engineering displanes Pin
maze36-Feb-20 4:15
professionalmaze36-Feb-20 4:15 
GeneralRe: thought: safety - Software Engineering vs other Engineering displanes Pin
Eddy Vluggen6-Feb-20 4:20
professionalEddy Vluggen6-Feb-20 4:20 
GeneralRe: thought: safety - Software Engineering vs other Engineering displanes Pin
maze36-Feb-20 5:08
professionalmaze36-Feb-20 5:08 
GeneralRe: thought: safety - Software Engineering vs other Engineering displanes Pin
Marc Clifton6-Feb-20 6:18
mvaMarc Clifton6-Feb-20 6:18 
GeneralRe: thought: safety - Software Engineering vs other Engineering displanes Pin
Jan Heckman6-Feb-20 22:35
professionalJan Heckman6-Feb-20 22:35 
And then factor in support when you have a, let's call it suboptimal, product.
There the 'it's not my/our fault' really gets to shine. EG:I could not use a slightly advanced feature on an internet connection (open a port to the outside) and documented it had to be a problem ISP side. They kept repeating the same inane and refuted advice mixed with telling me what they couldn't do, never said a word to what they could do, until someone (bless him) decided my cablemodem was a bit old. They sent a replacement and stuff worked. Don't want to know what would have happened if my modem had been newish.
So I should be happy. And I am.

But look a bit closer and you will see that their actual assistance was zilk, without my own knowledge I would have been helpless, and that they probably easily avoided learning anything from this small incident, the more so since not closing an issue is regarded as bad perfomance. The guy who helped my out probably thought he did a good deed and left it there.

Upshot: support is (another) step down from product quality and even more likely to suffer under the letal mix of under pressure psychology and management. Quite comparable to boeing saying they will fix the software when they should fix the plane, and then having more critical (software) flaws discovered. Software to the rescue! Then support gets kicked up the ladder (to communication and higher) who are obviously completely unsuited for this job, but cannot admit it.
There are real disasters waiting to happen. But it won't be my fault (/s. I regard this sentence as the first law of psychology so I keep using it in sarcastic mode). I've just put on Industrial Disease (Dire Straits). Good for the mood.
GeneralRe: thought: safety - Software Engineering vs other Engineering displanes Pin
Marc Clifton6-Feb-20 6:16
mvaMarc Clifton6-Feb-20 6:16 
GeneralRe: thought: safety - Software Engineering vs other Engineering displanes Pin
agolddog7-Feb-20 3:24
agolddog7-Feb-20 3:24 
GeneralRe: thought: safety - Software Engineering vs other Engineering displanes Pin
Mark_Wallace6-Feb-20 7:11
Mark_Wallace6-Feb-20 7:11 
GeneralRe: thought: safety - Software Engineering vs other Engineering displanes Pin
Eddy Vluggen6-Feb-20 7:58
professionalEddy Vluggen6-Feb-20 7:58 
GeneralRe: thought: safety - Software Engineering vs other Engineering displanes Pin
Mark_Wallace6-Feb-20 23:10
Mark_Wallace6-Feb-20 23:10 
AnswerRe: thought: safety - Software Engineering vs other Engineering displanes Pin
lopatir6-Feb-20 4:26
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GeneralRe: thought: safety - Software Engineering vs other Engineering displanes Pin
Eddy Vluggen6-Feb-20 4:33
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RantRe: thought: safety - Software Engineering vs other Engineering displanes Pin
lopatir6-Feb-20 5:04
lopatir6-Feb-20 5:04 
GeneralRe: thought: safety - Software Engineering vs other Engineering displanes Pin
F-ES Sitecore6-Feb-20 4:36
professionalF-ES Sitecore6-Feb-20 4:36 
GeneralRe: thought: safety - Software Engineering vs other Engineering displanes PinPopular
Greg Utas6-Feb-20 4:39
professionalGreg Utas6-Feb-20 4:39 
GeneralRe: thought: safety - Software Engineering vs other Engineering displanes Pin
Jörgen Andersson6-Feb-20 18:59
professionalJörgen Andersson6-Feb-20 18:59 
GeneralRe: thought: safety - Software Engineering vs other Engineering displanes Pin
Greg Utas7-Feb-20 2:36
professionalGreg Utas7-Feb-20 2:36 
GeneralRe: thought: safety - Software Engineering vs other Engineering displanes Pin
Jörgen Andersson7-Feb-20 4:11
professionalJörgen Andersson7-Feb-20 4:11 
GeneralRe: thought: safety - Software Engineering vs other Engineering displanes Pin
kalberts7-Feb-20 4:27
kalberts7-Feb-20 4:27 
GeneralRe: thought: safety - Software Engineering vs other Engineering displanes Pin
Richard Deeming6-Feb-20 4:53
mveRichard Deeming6-Feb-20 4:53 
GeneralRe: thought: safety - Software Engineering vs other Engineering displanes Pin
PIEBALDconsult6-Feb-20 5:19
mvePIEBALDconsult6-Feb-20 5:19 
GeneralRe: thought: safety - Software Engineering vs other Engineering displanes Pin
kmoorevs6-Feb-20 5:17
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