Spyder-terminal issue, while running spyder

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terminal

By running spyder in my machine, this error appears:

"The error message is: Unfortunately, the library that Spyder-terminal use to create terminals is failing to work in your system. Therefore, this plugin will be deactivated. This usually happens on Windows 7 Systems. If that's the case, please consider updating to newer windows version."

it refer to windows 7, and ask to update the windows, but my windows version is 10, what's your idea?

What I have tried:

I tried to uninstall and re install the python, but it didn't worked. It mean, after this message, the program terminate and didn't open the spyder IDE.